HR Service Analyst

General Overview

Functional Area:    HRM - Human Resources        
Career Stream:    PDS - HR Program Development and Services        
Role:    Analyst                
Job Title:    HR Service Analyst        
Job Code:    ANA-HRM-SRV        
Band:    Level 07                
Direct/Indirect Indicator:    Indirect

Summary

Provides analytical and problem solving working level support to ensure effective delivery of more than one HR Service.

Detailed Description

Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

Performs tasks such as, but not limited to, the following:

• Handling of employees’ master data and time management for Japan
• To ensure of Employees’ Personnel Master and Time related data are updated accurately for payroll processing
• To provide timely update and participates in daily data entry processing
• To generate and process weekly, monthly, ad-hoc Employees Master data and Time management related reports
• To assist department coordinator/recruiter/Site HR with day to day Employees Master data & Time management related responsibility
• Support employees queries and resolve cases raised in ServiceNow
• To ensure filing system accurately for audit compliance
• Perform system testing for system configuration change, upgrade or legal change

Knowledge/Skills/Competencies

• Significant knowledge of government legislation impacting the practice of human resources management.
• Significant knowledge of company HR policies and practices, labor movement, arbitration proceedings.
• Able to communicate and write in Japanese s required as the applicants will deal for Japan's stakeholders or employees
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Proficient in SAP is an added advantage. 

Physical Demands

• Duties of this position are generally performed in good working conditions.
• Occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• Zero to two years' relevant experience.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.