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Customer Program Manager

Date: Jan 24, 2023

Location: Maple Grove, MN, US

Company: Celestica International Inc.

Req ID: 114675 
Region: Americas 
Country: USA 
State/Province: Minnesota 
City:  Maple Grove 

Detailed Description:

AbelConn, a Celestica company, is a global Center of Excellence for the Aerospace, Defense, Licensing and HealthTech industries. Our business is growing. We recently moved into a new state-of-the-art facility located in Maple Grove, MN that offers world-class manufacturing, engineering, and product lifecycle services. Our deep expertise in manufacturing, electromechanical design support, prototype manufacturing, electronic assembly, finishing, and enclosure assembly is unlocking new solutions for our customers.

Interested in working on some of the most exciting new technologies on the market? We are always looking for talented people with the right experience, skills, and attitude to join our expanding team. Your success is our success—our top priority is to hire the best and offer a sense of ownership and opportunity in building your career. We offer competitive compensation and exceptional opportunities for personal and professional growth. Join our talented team and help us to imagine, develop and deliver a better future with our customers.

 

This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/department’s operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.
Performs tasks such as, but not limited to, the following:
TActs as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts. Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule. Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. With guidance from more experienced team members, manages current and planned programs to achieve planned revenue. Communicates frequently with customers to help ensure satisfaction with the company and the products. Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Knowledge/Skills/Competencies:

  • In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
  • In-depth knowledge of the business issues associated with manufacturing PCBs.
  • In-depth knowledge of product pricing, contracts and contract negotiations.
  • Thorough understanding of business risks and price make up (Value add and Materials) .
  • Excellent customer contact, negotiation and problem resolution skills.
  • Good presentation, database management and computer skills.
  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
  • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

    Physical Demands:
  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

    Typical Experience:
  • Five to seven years relevant experience

    Typical Education:
  • Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
    Educational Requirements may vary by Geography

 

Positions with AbelConn involve the release of export controlled goods either directly to employees or through the employee’s movement within the facility. As such, AbelConn will require necessary information from all applicants upon an applicant’s acceptance of employment to determine if any export control exemptions or licenses must be filed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. 

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

 

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

 

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.


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