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Repairs customer service consultant

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Date: Oct 19, 2018

Location: Monterrey, MX

Company: Celestica International Inc.

Req ID: 35898 
Region: Americas 
Country: Mexico 
State/Province: Nuevo Leon 
City:  Monterrey 

Detailed Description:

Principal activities to this position: 
Will be a strong voice of Celestica into the Cardinal organization

Administrative resource to be in contact with external customer service team. 
Receipt of units that do not have an RMA
Receipt of units that have an RMA, but the serial number does not match
Sorting out problems with outbound shipments to customers thru customer team
Sending email to the customer regarding resolution of issues
Coordinating and communicating with the CMX team and the customer on logistics issues (shipping, unit serial numbers, etc.)
Entry of information into the eDHR regarding units
Searching in the eDHR for the location of a unit or the status of an RMA

Celestica (NYSE, TSX: CLS) is a US$5.6 billion global leader in the delivery of end-to-end product lifecycle solutions. Our customers trust us to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex products. From advanced medical devices, to highly engineered aviation systems, to next-generation hardware solutions for the Cloud, at Celestica we manage the complexity for our customers and set the bar for quality and reliability in their markets. Our customer portfolio includes leaders in the enterprise computing, communications, aerospace and defense, industrial, smart energy, healthtech and semiconductor markets. Headquartered in Toronto, our global network spans 13 countries with 26,000 employees throughout the Americas, Europe and Asia.

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