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Customer Program Manager

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Date: Jan 23, 2019

Location: Tucson, US

Company: Celestica International Inc.

Req ID: 41179 
Region: Americas 
Country: USA 
State/Province: Tucson 
City:  Tucson 


At Celestica, our people make the difference and fostering an environment that enables our employees to thrive and succeed continues to be one of our strategic priorities. Celestica is dedicated to delivering end-to-end product lifecycle solutions to drive our customers' success. Our growing Advanced Technology Solutions (ATS) organization focuses on applying Celestica's advanced capabilities, knowledgeable people and innovative tools to enable companies in the industrial, retail, aerospace, defense, healthcare and smart energy markets with highly complex, mission critical applications to improve their competitive advantage.



The Program Manager is responsible to ensure that the Tucson, AZ site functional teams fully understand the Customer’s needs and expectations and to manage meeting or exceeding those expectations. Further, the role requires that the customer’s expectations are managed regarding the capability of the plant supporting the Customer’s needs. This will mean being involved in managing delivery schedules, or product development projects, quality plans and actions, new product introduction, site to site transfers, finding and deploying new solutions, monitoring financial performance and managing customer satisfaction.

Responsibilities Include:

  • Acts as the primary interface between the customer and the company for managing specific programs to achieve planned objectives.
  • Projects/programs include: MRP volumes and commitments, new product development support, manufacturing readiness reviews and contract execution. Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
  • Manages current and planned programs to achieve planned revenue. Monitors plans to meet commitments and schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions.
  • Communicates frequently with customers to help ensure satisfaction with the company and the products. Solicits performance feedback and communicates information to internal teams and departments. Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
  • Participates in forecasting and planning and monitoring of efficiency and execution of account strategies. Participates in the pricing/bid preparation process and contract development and management.
  • Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews. Analyzes performance relative to targets. Develops and implements plans to address problem areas. Supports account planning, strategy development and sales.
  • Works with sales, business development, finance and customer to understand the customer’s needs and develop proposals to meet those needs and achieve company objectives. Participates in contract negotiations and helps develop long-term agreements on processes, charges, etc. Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer.

Job Requirements

  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
  • In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and Supply Chain Management.
  • In-depth knowledge of the business issues associated with manufacturing custom assemblies.
  • In-depth knowledge of product pricing, contracts, and contract negotiations.
  • Thorough understanding of business risks and price make up (Value add and Materials) 
  • Knowledge of ERP systems and reporting.
  • Excellent customer contact, negotiation, and problem resolution skills. 
  • Good presentation, database management, and computer skills.
  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
  • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines


Experience required:

  • 3+ years of relevant experience managing projects, programs or teams.
  • Experience in a manufacturing environment
  • Financial acumen – understanding of costing for pricing, revenue projections, and program performance reporting.
  • MS Office skills at the intermediate level to include Excel and PowerPoint.
  • ERP experience; SAP preferred.



  • Bachelor’s Degree preferred or equivalent education and experience




Celestica (NYSE, TSX: CLS) is a US$5.6 billion global leader in the delivery of end-to-end product lifecycle solutions. Our customers trust us to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex products. From advanced medical devices, to highly engineered aviation systems, to next-generation hardware solutions for the Cloud, at Celestica we manage the complexity for our customers and set the bar for quality and reliability in their markets. Our customer portfolio includes leaders in the enterprise computing, communications, aerospace and defense, industrial, smart energy, healthtech and semiconductor markets. Headquartered in Toronto, our global network spans 13 countries with 26,000 employees throughout the Americas, Europe and Asia.

Nearest Major Market: Tucson

Job Segment: Engineer, ERP, Supply Chain Manager, Business Development, Supply, Technology, Engineering, Operations, Sales