Operations Support Advisor

General Overview

Functional Area: Operations (OPS)
Career Stream:  Operations Support (SUP)
Job Title: Operations Support Advisor
Job Code: ANA-OPS-SUP
Direct/Indirect Indicator: Indirect

Summary

The Hardware Lab Support Advisor will be a service-oriented and self-motivated professional. While collaborating with team members across all departments, you will leverage your debugging and soldering skills, knowledge of electronics PCB fabrication, and PCB assembly skills to solve complex technical issues with Hardware Engineers 

Detailed Description

Performs tasks such as, but not limited to, the following:

• Manage the daily operations of the laboratory to ensure adherence to safety standards and protocols
• Manage the implementation of  laboratory policies, procedures, and documentation
• Support Liquid Cooling Council engineers with maintenance of CDUs
• Electromechanical assembly and bring-up of prototypes and final system enclosures
• Surface mount and through-hole PCB repair down to 0201 sized components
• Execute system level tests and analyze results with engineers
• Lead the debug of products, sub-systems and test fixtures
• Lead development of text fixtures necessary for product development
• Support the build and test of automated test equipment and peripherals
• Procure lab equipment and services
• Maintain laboratory stock of parts and supplies for rapid prototyping
• Maintain laboratory equipment and supplies, arranging for repairs and replacements when necessary
• Maintain a safe and ISO compliant laboratory environment Document assembly and testing procedures as required
• High-quality workmanship in a fast-paced environment
• Self-motivated, driven, independent, and able to work with minimum supervision
• Maintain the lab asset tracking system to monitor the location of test equipment

Knowledge/Skills/Competencies

• Perseverance to debug a hard problem and out of box thinking
• Strong soldering, electronics fabrication, and PCB assembly skills
• Ability to understand schematics and manage sourcing of quick turn prototype boards
• Proper operation and knowledge of standard tools including, bench supplies, oscilloscopes, digital multimeters, spectrum analyzers, signal generators, etc.
• Basic user level understanding of Unix/Windows, and Networking with Enterprise Switches and Routers
• Skills to work with teammates of various abilities and experiences
• Experience with process and procedure documentation
• Familiarity with Microsoft Office Excel or Google sheets is a plus

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel may be required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• 5+ years prior experience in a laboratory technician role
• 9+ years of hands-on electronics debug and lab maintenance experience in an engineering development or laboratory environment

Typical Education

• Bachelor's degree or technical college degree in related field, or consideration of an equivalent combination of education and experience.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.