Manager, Operations Quality 2

General Overview

Functional Area:  Quality (QUA)
Career Stream:  Operations Quality (OPQ)
Role:  Manager 2 (MG2)
Job Title:  Manager, Operations Quality 2
Job Code:  MG2-QUA-OPQ
Job Level:  Level 10
Direct/Indirect Indicator:  Indirect

Summary

*This role will be reporting to our Fort Worth, TX facility

Celestica is hiring a Quality, Reliability and Microelectronics Lab Manager / Failure Analysis Engineer with experience in creative problem solving and failure analysis of materials involved in the manufacturing of electronic components and assemblies.  The goal of this role is to continuously improve the quality and reliability of electronic devices through laboratory testing and microelectronics assembly.  The role is responsible for leading a highly skilled team of engineers and technicians as well as designing, developing, deploying, executing and optimizing test plans to assess product and component quality and reliability.  We are seeking an experienced Engineering Manager / Failure Analysis Engineer to join our team. The successful candidate will play a crucial role in providing comprehensive and timely failure analysis, constructional analysis, and technical services to both internal and external customers. As part of this role, you’ll utilize advanced failure analysis analytical tools and techniques to investigate and resolve quality issues related to soldering, printed circuit board assemblies, integrated circuits and microelectronic components.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Manager of both the quality and reliability test lab staff as well as the microelectronics assembly technology team which focuses on high accuracy die attach and wire bonding.
• Program Manage the financial aspects of internal and external lab projects
• Interfacing with other Celestica departments on Lab priorities, escalations, etc.
• Prioritizing and delegating internal and external Lab projects
• Approving Lab reports, quotes, expenses, and capital equipment purchases
• Lead marketing initiatives to increase lab services revenue and win new customers
• Execution and project / customer ownership of failure analysis and qualification quotes, test plans, analysis and reporting
• Design, develop, and implement new lab test processes to support the understanding of the quality of customer products
• Solve technical product, process, component, and related quality problems that affect the efficient operation and/or manufacture of electronic products.
• Provide feedback to product designers, manufacturing and quality engineers and component suppliers on suitability of designs and processes for manufacturability
• Develop novel test methods to investigate electronic product quality and reliability issues
• Perform root cause failure analysis and provide corrective actions to prevent future product failures and improve reliability
• Prepare reports identifying samples, explaining testing methods, documenting findings, and outlining conclusions of analyses.
• Design and execute experimental procedures, including qualitative and quantitative testing of complex samples.
• Develop, validate and troubleshoot analytical test methods
• Lead/Support cross-functional teams in Root Cause Analysis (RCA) for electronic product and component failures, employing debugging process, utilizing analytical tools (e.g., 5 Whys, Fishbone diagrams, Fault Tree Analysis) to identify true root causes and implement effective corrective and preventive actions.
• Developing test plans, quotes and documenting test process and preparing reports summarizing findings to customers
• Overall project management and project lead for laboratory investigations

Knowledge/Skills/Competencies

• Experience in leading a team of engineers and technicians
• Experienced in operating, calibrating, maintaining, troubleshooting and interpreting data from failure analysis laboratory equipment including: optical microscopy, FTIR, Ion Chromatography, SIR, DSC, TMA, TGA, SEM, cross-sectioning grinders and polishers and X-ray
• Experienced in quality testing various materials including polymers, soldering fluxes, adhesives, epoxies and corrosion by-products
• Experienced in complicated chemical and physical failure analysis processes and developing unique test plans based on limited data
• Experienced in researching and developing new laboratory chemical, physical and failure analysis techniques and developing novel sample preparation techniques and analytical test methods to aid in the determining the root cause and corrective actions for failing electronic materials
• Demonstrates confidence in describing root cause and corrective actions to internal and external customers and suppliers
• Experienced in evaluating and selecting new analytical lab equipment
• An engrained passion to continuously learn about new electronics related quality and reliability theories, technologies and techniques
• Knowledge of physics of failure for electronics and various associated testing methods
• Knowledge of electrochemistry and its application to corrosion of electronic assemblies
• Excellent English Communication Skills
• High levels of organizational, team, interpersonal, and communication skills (written and verbal)
• A high level of emotional intelligence: Consistently demonstrating the open mindedness of a problem solver who can collaboratively engage multiple people, in multiple departments, and work in difficult situations in a positive way.
• Onsite: This position is 100% onsite –this is not a remote nor hybrid position.
• In addition, the team member must be able to act competently in emergencies and work on a flexible schedule.
• High level of expertise in MS-Office and Google Suite applications

Physical Demands

• Duties of this position are performed in a laboratory environment
• Duties of the position are performed in a laboratory environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, and hazardous substances
• Candidate must have excellent hand-eye coordination, fine motor skills and visual acuity in order to manipulate very small samples with tweezers under a microscope
• Duties may require extended periods of sitting and standing and sustained visual concentration on a computer monitor or on numbers, graphs and other detailed data
• Repetitive manual movements (e.g., keyboard data entry, using a computer mouse, etc.) are frequently required.
• Overtime and occasional travel will be required

Typical Experience

Typical Education

• 5 to 10 years of related experience in similar job roles

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.