QMS Internal Auditor

General Overview

Functional Area:  Quality (QUA)
Career Stream:  Operations Quality (OPQ)
Role:  Specialist (SPE)
Job Title:  Specialist, Operations Quality
Job Code:  SPE-QUA-OPQ
Job Level:  Band 08
Direct/Indirect Indicator:  Indirect

Summary

Quality Specialist is responsible for dealing with Quality Planning/Prevention, Corrective Action, and Continual Improvement. The Quality Specialist will manage the site Quality Management System (QMS), create and maintain quality documentation, conduct ETQ training, serve as the anchor for customer-facing audits, and manage internal and external ISO and ESD audits to ensure a continuous flow of high-quality products.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Lead the team to handle all quality excursions independently, and take effective actions on time

• Oversee the product & material quality from NPI to mass production

• Develop, create, and maintain internal quality system documentation, procedures, work instructions, and workmanship standards

• Serve as the primary anchor for customer-facing audits, including site qualification and compliance audits for clients such as Google and Cruise Pay

• Manage and lead internal and external audits for ISO 9001 and ESD 2020 standards

• Conduct ETQ training across multiple system modules for site personnel

• Monitor and report quality KPIs for internal (factory) and external (customer) metrics

• Drive continuous improvement initiatives to benefit customers, CLS, and suppliers

• Follow up on Engineering Changes (EC) and Supplier Process Change Notifications (SPCN) to ensure timely and accurate implementation

• Coach quality staff to improve quality knowledge and standards awareness

• Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

Knowledge/Skills/Competencies

• Certified Lead Auditor for ESD 2020 with complete auditing knowledge and hands-on audit experience

• ISO 9001:2015 Certification

• Demonstrated experience creating QMS documentation and managing Quality Management Systems

• Strong proficiency in ETQ across multiple modules and ability to deliver employee training

• Strong knowledge of quality tools (FMEA, PMP, SPC, 8D methodology) and manufacturing processes

• Knowledge of Six Sigma, Lean Kaizen, and IPC standards

• Proven ability to lead customer-facing audits and communicate effectively with internal/external stakeholders

• Certification: Current certification in IPC-A-610 and/or IPC J-STD-001 as either a Certified IPC Specialist (CIS) or Certified IPC Trainer (CIT) is required. Alternative (On-the-job Certification): Prior hands-on experience working to IPC-A-610 / J-STD-001 standards is required; you must be capable of passing the CIS or CIT exam within the first 60–90 days of employment.

Physical Demands

• • Duties of this position are performed in a normal office environment.

  • Duties may require repetitive manual movements (e.g., keyboarding), carrying, pushing or pulling light objects, (under 5 kg.), carrying, pushing or pulling heavy objects (over 5 kg.), crouching, climbing

  • Sustained visual concentration on small areas, such as monitors, screens, precise eye/hand coordination, sustained visual concentration on numbers, legal documents

• Occasional overnight travel is required.

Typical Experience

• 4 to 6 years in a similar role or industry.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experiency.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.