ServiceNow CMDB Associate 2

General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Solutions (SOLN) 
Role:  Associate (AST)
Job Title: Associate, IT Solutions 
Job Code:  AST-ITM-SOLN
Job Level:  Band 6
Direct/Indirect Indicator:  Indirect

Summary

We are seeking a highly motivated and enthusiastic Fresh Graduate with a passion for technology to join our ServiceNow Center of Excellence as a Developer & Administrator. This is an excellent opportunity for a recent graduate to launch their IT career, gain hands-on experience with a leading cloud-based platform, and develop a diverse skillset in both ServiceNow development and administration. You will work alongside experienced professionals, contributing to the design, build, deployment, and maintenance of ServiceNow applications and workflows.

Detailed Description

Responsibilities:

• Participate in the full lifecycle of ServiceNow development, including requirements gathering, design, development, testing, and deployment.
• Assist in the configuration and customization of the ServiceNow platform, including forms, lists, workflows, business rules, UI policies, and notifications.
• Contribute to the development of custom applications and integrations within the ServiceNow environment using technologies such as JavaScript, GlideScript, and REST/SOAP APIs.
• Support the administration and maintenance of the ServiceNow platform, including user and group management, security configurations, and system updates.
• Troubleshoot and resolve ServiceNow-related issues, providing timely and effective support to end-users.
• Create and maintain technical documentation for ServiceNow configurations, customizations, and processes.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions within ServiceNow.  <button _ngcontent-ng-c423854859="" aria-controls="sources" aria-describedby="cdk-describedby-message-ng-1-34" aria-expanded="false" aria-label="Learn More" cdk-describedby-host="ng-1" hide-from-message-actions="" jslog="220646;track:generic_click,impression">
• Stay up-to-date with the latest ServiceNow features, functionalities, and best practices.
• Participate in testing and quality assurance activities to ensure the stability and reliability of ServiceNow solutions.
• Contribute to the continuous improvement of our ServiceNow platform and processes.

Knowledge/Skills/Competencies

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong foundational understanding of IT concepts, including software development principles, database concepts, and network fundamentals.
• Familiarity with web technologies such as HTML, CSS, and JavaScript is a plus.
• Exposure to or interest in cloud-based platforms and SaaS solutions.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and a commitment to quality.
• Effective communication and interpersonal skills, with the ability to collaborate effectively within a team.  <button _ngcontent-ng-c423854859="" aria-controls="sources" aria-describedby="cdk-describedby-message-ng-1-34" aria-expanded="false" aria-label="Learn More" cdk-describedby-host="ng-1" hide-from-message-actions="" jslog="220646;track:generic_click,impression">
• A proactive and eager attitude towards learning new technologies and processes.
• Ability to manage time effectively and prioritize tasks.Bonus Points:
• Any prior exposure to the ServiceNow platform (e.g., through academic projects or internships).
• Basic understanding of ITIL framework.
• Familiarity with scripting languages beyond JavaScript.

Typical Experience

• Entry level to 1 year;Experience in similar roles

Typical Education

• Bachelors Degree or consideration of an equivalent combination of education and experience.

• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.