05 - Technical Support, Quality 2

Summary

We're looking for a Quality Technical Support to ensure our products meet the highest quality standards throughout the entire manufacturing process, from in-process checks to final inspection. You'll perform detailed cosmetic, visual, and mechanical inspections, meticulously document your findings, and reject any non-compliant products. A key part of this role is proactively communicating quality concerns and defects to production supervisors and management, helping to initiate corrective actions when needed.

Detailed Description

• Inspect products at both in-process and final stages to ensure quality levels are met.
• Perform thorough cosmetic, visual, and mechanical inspections on all products within specified timelines.
• Monitor the quality of in-process and outgoing products.
• Document all inspection outcomes in designated systems and daily records.
• Conduct regular quality assessments on spare orders and ship-along parts before shipping.
• Reject products and materials that do not meet quality expectations.
• Interpret customer and internal specifications for cosmetic and workmanship requirements.
• Follow inspection checklists rigorously during all inspections.
• Provide timely feedback on defects to production supervisors to prevent recurrence.
• Issue Quality Alerts via email to trigger internal corrective/preventive actions.
• Resolve quality-related issues promptly.
• Participate in quality audits and contribute to continuous improvement efforts.
• Develop and maintain inspection reports.
• Urgently communicate any quality or compliance concerns.
• Report escalations and concerns to your supervisor.

Knowledge/Skills/Competencies

• 1-2 years of relevant experience in outgoing inspection or manufacturing.
• Preferably a Diploma in Electrical/Electronics/Mechanical & Mechatronics Engineering (fresh graduates with CGPA 2.80+ are welcome, and applicants from other science/technology courses are also encouraged).
• A strong passion for quality and a willingness to learn.
• Proficiency with various inspection tools (e.g., calipers, micrometers, gauges).
• Ability to read and interpret blueprints, technical drawings, and specifications.
• Excellent written and verbal communication skills to clearly convey findings and recommendations.
• Strong interpersonal skills and a collaborative team player mindset.
• Exceptional visual inspection skills and attention to detail.
• Self-motivated with the ability to work independently in a fast-paced environment.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.