06 - Associate, Operations Quality

Summary

Are you a detail-oriented and proactive Quality Associate with a passion for ensuring excellence? We're seeking a valuable addition to our Quality Assurance team who will help us maintain the highest standards for our products, processes, and systems. Your efforts will be crucial in meeting customer requirements and directly contributing to the reliability and success of our offerings.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Perform comprehensive inspections of incoming raw materials, in-process components, and finished goods, adhering to established procedures and quality plans.
• Develop and maintain essential quality documentation, including detailed inspection reports, checklists, test plans, and Standard Operating Procedures (SOPs).
• Document all inspection results, test outcomes, and identified non-conformities accurately within designated systems (e.g., SAP, internal databases) and daily performance records.
• Generate insightful reports on key quality metrics, defect trends, and the status of corrective/preventive actions for review by the QA team and supervisors.
• Proactively identify, track, and report any product or process defects and deviations.
• Facilitate collaboration with production, engineering, and other teams to conduct thorough root cause analyses and ensure effective implementation of corrective actions.
• Ensure strict control and segregation of non-conforming products until resolutions are achieved.
• Actively contribute to continuous improvement initiatives by identifying opportunities for process optimization and defect prevention, and by supporting the execution of quality improvement projects.
• Uphold excellent housekeeping standards within the QA department and confirm the exclusive use of calibrated instruments for inspections.
• Promptly communicate any quality or compliance concerns to relevant stakeholders, including production, engineering, the QA team, and supervisors.
• Lead investigations into complex quality issues, customer complaints, and non-conformance reports, driving the root cause analysis process.
• Initiate, drive, and monitor the effectiveness of Corrective and Preventive Actions (CAPA).
• Analyze quality data to identify trends in product quality or defects, recommending and implementing corrective measures to prevent recurrence.
• Provide guidance and support to junior team members and foster strong collaboration with cross-functional teams (production, engineering, logistics) to embed quality throughout the product lifecycle.
• Assist with technical inquiries from customers, providing detailed information regarding product quality or standards.

Knowledge/Skills/Competencies

• Education: A Bachelor's Degree in Engineering (e.g., Electrical, Electronics, Mechanical, Mechatronics) or a related Science/Technology field. (Candidates with a strong academic record, typically CGPA 2.80 and above, are preferred.)
• Experience: 1 to 3 years of relevant professional experience within a manufacturing, engineering, or quality control environment.
• Passion for Quality: A genuine enthusiasm for quality assurance and a strong eagerness to learn new processes, technologies, and industry standards.
• Technical Proficiency: Skilled in using various inspection and measuring tools (calipers, micrometers, gauges) and capable of interpreting blueprints, technical drawings, and specifications.
• Detail-Oriented: Exceptional attention to detail, capable of identifying even minor flaws or inconsistencies.
• Communication Skills: Strong interpersonal, written, and verbal communication skills to articulate findings and collaborate effectively.
• Software Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
• Quality Expertise: Solid knowledge of quality control concepts, methodologies, and testing techniques.
• Problem-Solving: Proven analytical and problem-solving abilities, with experience leading troubleshooting and root cause analysis (e.g., 8D method).
• Audit Experience: Experience in conducting internal audits and managing CAPA processes.
• Compliance: Familiarity with and strict adherence to Quality Management Systems (e.g., ISO 9001) and relevant industry regulations.
• Team Player & Leader: Ability to work effectively both as part of a team and independently with minimal supervision, with the capacity to lead tasks.
• Proactive & Adaptable: A proactive approach to identifying and resolving issues, coupled with the ability to thrive in a fast-paced and dynamic environment.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.