07 - Analyst, Operations Quality

Summary

Quality Analyst is responsible for 

1) Primary to Focuses on product-oriented defect detection by running line inspections, operating testing equipment, and evaluating sample outputs against technical specifications which involve as per the following.

• Major focus on managing Final gate inspection and there is no escapee to customer
• To ensure on the changes on customer requirement is being executed and train the trainer on its requirement
• Manage on the customer complain and work on its improvement to prevent any occurance
• Monitor the Quality KPIs which align with corporate & customer.

2) Secondary to handle customer complain towards the escapee related to operation and supporting on the all Audits which related to operation (Customer Audit & ISO9001)

Detailed Description

Performs tasks such as, but not limited to, the following:

• Handle all quality excursions, take effective actions and follow proper escalation
  • Initiate 8D or investigation report
  • coordinate with respective focal person to prevent on the of product non-conformity during production run.
• Support and follow up the product & material quality from NPI to mass production  IP(Inspection Plan), WI(Work Instruction), etc.). This includes following industry specific protocols as required in Customer Qualification plan.
  • Ensure the New Product Buy-off is initiated as per customer requirement.
• Responsible to ensure the Audit Inspection/rescreen is being carried out as per the procedure
  • Perform 1st level investigation if there is failure
  • Release the lot once approved by customer
  • Escalate to customer and internal operation on the status as per the response plan
  • ensure the preventive maintenance and troubleshooting is being carried out for testing equiment.
• Assist to create the quality control plan for respective area (material/process/product)
• Analyze, monitor and report quality KPI for internal (factory) and external (customer). RFPY (Rolled First Pass Yield)/OBA(Out of Box Audit) - RMA (Returned Material Authorization)/DPQL(Delivered Product Quality Level) - Customer feedback - LRR(Line Reject Rate)/ RI Flag(Receiving Inspection Flag)/WWQA(World Wide Quality Alert)
• Drive continuous improvement to benefit customer and Celestica
• Draft internal quality system procedures, work instructions and workmanship standards
• Assist process/product/system/supplier audit and improvement actions follow up. - Industry standards (e.g., ISO) - Compliance audit - Safety audit etc.
• Follow up the EC (Engineering Change)  to ensure the implementation of changes is timely and accurate (initiated both externally and internally)
• Enhance the quality skills and product knowledge through the training program.
• Responsible to certify the Inspection operator.
• Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

Knowledge/Skills/Competencies

• Knowledge of quality tools, ISO and IPC standards and processes 
• Knowledge of software as used in generating reports capturing data & presenting data in an understandable format 
• Knowledge of manufacturing processes Understand quality tools such as FMEA, PMP, SPC, 8D methodology, etc. 
• Understand Six Sigma and Lean Kaizen. 
• Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality ,on-time delivery and profitability of the unit 
• Ability to effectively communicate with a wide variety of internal and external customers

Physical Demands

• Repetitive manual movements (e.g., keyboarding)
• Sustained visual concentration on small areas, such as monitors, screens
• Sustained visual concentration on numbers, legal documents
• The job works in a production office environment with minor exposure to noise, etc.

Typical Experience

• At least 2 years relevant working experience in a manufacturing environment, quality management and internal quality auditing.
• Experience in handling on the sampling size selection and quality inspections
• Sound knowledge of ISO 9001  & ISO14001, its implementation and an attested pass in relevant auditor courses are advantageous. 
• Ability to work independently.
• Proficient in Microsoft Office
• Good attitude, communication and coordination skills.

Typical Education

• Bachelor's Degree in Mechanical/ Electrical/Electronics/ Engineering or equivalent education requirement.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.