Customer Program Management Specialist

Detailed Description

Performs tasks such as, but not limited to, the following:

• To act as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Receives and resolves customer issues and complaints.
• Monitors the impact on inventory of order changes.
•  Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials) .
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Typical Experience

• Five to Eight years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.