Senior Business Office Manager

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Date: Feb 11, 2024

Location: Johor Bahru, 01, MY

Company: Celestica International Inc.

Req ID: 119421 
Remote Position: No
Region: Asia 
Country: Malaysia 
State/Province: Johor 
City:  Johor Bahru 

Summary

  • Supports developing solutions for customers in response to new business opportunities, cost reduction opportunities on existing business, and providing oversight to timely submission and follow up of commercial claims.
  • Intensely customer focused while keeping Celestica’s best interests in mind to achieve win-win outcomes.
  • Works in a complex matrix organization to achieve favorable outcomes for the assigned customer accounts.
  • Accountable for projects or programs on a multi-functional and global basis.
  • Work is guided by broad company objectives and corporate policy and requires developing solutions, precedents, and/or policies.
  • Receives assignments in the form of objectives and develops the strategies and tactics to accomplish those goals.
  • Establishes long-term plans/objectives and recommends changes to policies.
  • Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability.
  • Maintains positive relationships with key customers who have a significant impact on the success of the organization.
  • Primary business interface with customer executives on issues related to business management. Interactions may involve escalations, customer negotiations, or influencing and persuading executives internally and externally.
  • Accountable for overall strategic business management within assigned accounts.

Detailed Description

Performs tasks such as, but not limited to, the following:

  • Acts as the strategic business interface for several accounts on a global basis.
  • Accountable for understanding the customer's overall strategy and direction in the 1-5 years timeframe and developing solutions proactively.
  • Develops the strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.
  • Develops customer presentations and proposals.
  • Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.
  • Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.
  • Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.
  • Represents Celestica’s overall business interests.
  • Actively manages customer perceptions.
  • Advises on execution of contract terms and conditions.
  • Performs analysis, qualification and determines new opportunities.
  • Coordinates all strategic account activities globally.
  • Manages/coaches/mentors direct reports.

Knowledge/Skills/Competencies

  • Experience in managing customer relationships.
  • Experience with understanding financial data and P&L information.
  • Strong business management skills.
  • High level of business acumen.
  • Strong time management skills and multi-tasking skills are a requirement.
  • Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.
  • High degree of computer literacy, with proficiency in Microsoft Office applications. Demonstrated expertise in Microsoft Excel, Google Sheets to analyze and summarize data for executive level consumption. Ability to simplify complex data into simple conclusions and action plans.
  • Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical.
  • HR/team management skills necessary to manage a team of direct reports.

Physical Demands

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
  • Frequent overnight travel may be required
  • Duties of this position may require working very long hours for months at a time.

Typical Experience

  • Eleven to Fourteen years of applicable experience, including a minimum of 4 years of account management experience and a minimum of 2 years business development/management experience. Prior supply chain management, and/or operations management experience is desirable

Typical Education

  • Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

 

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

 

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

 


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