Customer Program Management Associate

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Date: May 16, 2024

Location: Kulim, 02, MY

Company: Celestica International Inc.

Req ID: 119789 
Remote Position: Hybrid
Region: Asia 
Country: Malaysia 
State/Province: Kedah 
City:  Kulim 

General Overview

Functional Area:    MBD - Marketing & Business Development        
Career Stream:    EBD - Sales/Marketing/Business Development        
Role:    Associate              
Job Title:    Business Development Associate        
Job Code:    ASS-MBD-BUSD        
Band:    Level 06                
Direct/Indirect Indicator:    Indirect


Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under general supervision, initially requiring direction on how assignments are to be executed but eventually begins to put forward ideas on how work assignments are to be completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.

Detailed Description

Performs tasks such as, but not limited to, the following:

  • Drives the quote process, on an opportunity-by-opportunity basis, and develops the actual bid, proposal and presentation package for customers.
  • Works with the site operations staff to ensure that the customers perceptions are being managed at all times.
  • Works with the Marketing group to research and summarize information relating to a specific customers market, strategies and direction, market share, strengths, weaknesses and competition.
  • Participates in account strategy and tactic development.
  • Arranges and coordinated details pertaining to customer visits and audits.
  • Completes customer- submitted surveys, self-audits and information requests.
  • Conducts win/loss analysis, result tracking and customer forecast rollups.
  • Promotes a customer-focused culture within the site.


  • Excellent communication skills (both verbal and written)
  • Strong business analysis skills
  • Ability to work with and influence other individuals in a non-confrontational manner.
  • Strong administration, prioritization, time management and logistics skills.
  • High level of proficiency with word processing, spreadsheets and presentation software.
  • Ability to simultaneously work as a member of several virtual teams.

Physical Demands

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
  • Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

  • Zero to two years of relevant experience.

Typical Education

  • Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
  • Educational Requirements may vary by geography


This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.


Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.


Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.


Job Segment: Logistics, Cloud, Data Entry, Business Analyst, Supply Chain, Operations, Technology, Administrative

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