Quality Assurance Supervisor

General Overview

Functional Area:  Quality (QUA)
Career Stream:  Operations Quality (OPQ)
Role:  Team Leader 2 (TL2)
Job Title:  Team Leader, Operations Quality 2
Job Code:  TL2-QUA-OPQ  
Job Level:  Level 07
Direct/Indirect Indicator:  Indirect

Summary

Detailed Description

• Performs direct supervisory and technical quality tasks for assigned manufacturing lines, including:
• Plan shift working hours, line coverage, and overtime schedules for Quality Inspectors.
• Review defects identified by Quality Inspectors, prepare yield/defect reports, notify production teams, and drive containment and permanent corrective actions.
• Provide direct supervision, routine task guidance, and hands-on training to Quality Support employees.
• Monitor, evaluate, and manage performance, attendance, and adherence to company policies for Quality Inspectors.
• Authorize line stops for non-conforming conditions and escalate critical quality incidents to the Quality Manager.
• Review Quality Instructions (QIs) and standard operating procedures, providing feedback to Quality Engineers for continuous improvement. 

Knowledge/Skills/Competencies

• Direct experience with SMT processes, including solder paste printing, 3D SPI, Pick and Place, Reflow Soldering, AOI (Automated Optical Inspection), and X-Ray inspection equipment.
• In-depth knowledge of the product quality requirements (IPC-A-610, workmanship, cosmetic spec.) and the tools and equipment used in the inspection process.
• Strong proficiency in Root Cause Corrective Action (RCCA) and Corrective and Preventive Action (CAPA) frameworks using problem-solving methodologies (e.g., 5-Why, 8D, Fishbone/Ishikawa).
• Practical experience conducting Line Audits, process compliance audits, and ESD (Electrostatic Discharge) control audits.
• Solid understanding of Acceptance Quality Limit (AQL) sampling plans (ANSI/ASQ Z1.4 / ISO 2859-1).
• Familiarity with basic quality tools (Pareto analysis, Control Charts, Checksheets) and ISO standards (ISO 9001, IATF 16949, or ISO 13485 depending on product focus).

Leadership and People Management

• Demonstrated leadership skills with direct experience managing, mentoring, and developing subordinate inspectors/technicians.
• Ability to handle shift handovers, conflict resolution, performance appraisals, and attendance tracking.
• Strong decision-making capability to stop production lines when quality thresholds are breached 

Communication & Soft Skills

• Excellent cross-functional communication skills to collaborate effectively with SMT Process Engineers, Production Supervisors, Maintenance, and Management.
• Strong reporting skills to document defect Pareto charts, shift summaries, and containment action plans clearly. 

Typical Experience

3 to 4 years of hands-on experience in SMT (Surface Mount Technology) manufacturing environments. 

Typical Education

Bachelor's degree in engineering, or consideration of an equivalent combination of education and experiency.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.