Customer Program Management Analyst

Req ID: 141572 
Region: Asia 
Country: Thailand 
State/Province: Chonburi 
City:  Laem Chabang 

Responsibilities:

• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• Demand comparison and analysis to support MPS GAP and SIOP submission to management/cooperate team per schedule.
• Review weekly supply commit with  customers and work with internal team
• Track shipment plan to meet customer’s requirement to maximize revenue and customer satisfaction.
• Provide supply commit plan, allocation, deal with Customer Integrator order meet on time delivery to commit and to customer request.
• Tracker customer PO, billing and payment without AR aging.
• Manage Engineering Change Order and work with design team in China& Thailand and oversea customers for flawless implementation to meeting deadline.
• Work with engineering team to ensure BOMs  are set up with SAP correctly including update material master, standard cost and AVL. info record sourced list to ensure costed BOM is completed for cost
• Manage and analyze customer demand to ensure smooth material and production planning for the most accurate shipment delivery to customer.
• Ensure excess and obsolete inventory are tracked, communicate and get disposition & claim to customer in a timely manner.
• RMA shipment and tracker.
• Work with logistics team to get ensure freight forwarder confirm pickup date per time line and update monthly fright cost report and charge back to customer

Requirements:

• Bachelor’s Degree in Business Administration, English for Communication or any other related fields.
• 0-3 years  experience as Customer Program Management in Manufacturing (Electronics is preferable). Fresh Graduated studetns are welcome.
• Excellent communication negotiation and problem-solving skills.
• Initiative and creative in summarizing issues and actions and  publish with both internal team and customer. 
• Good command of English communication, effective presentation, database management and computer skills.
• Proficient in with Microsoft Excel, Word and PowerPoint.
• Knowledge in SAP and  Kinixis, PowerBI are beneficial.
• Ability to multiple projects under pressure and limited timeline.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.