Manager, Test Operations

General Overview

Functional Area:  Information Technology (ITM)
Career Stream: IT Solutions (SOLN)
Role: Manager (MG2)
Job Title: Manager, IT Solutions 2
Job Code: MG2-ITM-SOLN
Job Level:  Level 10
Direct/Indirect Indicator:  Indirect

Summary

We are seeking a highly motivated and experienced Test Operations Manager to lead our newly formed customer-centric Global Test Team within the IT Project Management Office.  As the Test Operations Manager, you will be a key player in driving quality and reliability across our application solutions delivered through our IT PMO portfolio. You will be responsible for establishing and implementing efficient test processes, methodologies, and a robust operating model for the team. This role demands a strong leader with a passion for quality assurance, a collaborative spirit, and the ability to drive continuous improvement in a fast-paced global environment.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Establish a Global Test Team Operating Model: Define the structure, roles, and responsibilities within the Global Test Team to effectively support testing needs across all IT PMO projects.

• Develop and Implement Test Processes & Methodologies: Create and maintain comprehensive test strategies, plans, and processes that align with industry best practices and our organization's specific needs. This includes guidelines for various testing types (functional, regression, performance, security, etc.).

• Drive Continuous Improvement: Continuously analyze test processes, identify areas for optimization, and implement improvements to increase efficiency, effectiveness, and test coverage.

• Resource Management: Oversee resource allocation and utilization within the Global Test Team, ensuring appropriate staffing for projects and initiatives.

• Tooling & Technology: Evaluate and implement appropriate testing tools and technologies to enhance automation, performance testing, and test management capabilities.

• Collaboration & Communication: Foster strong relationships with stakeholders across IT PMO, development teams, business analysts, and project managers to ensure seamless integration of testing activities within the project lifecycle.

• Reporting & Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of testing execution and communicate results to stakeholders.

• Mentorship & Training: Provide guidance, coaching, and training to test team members to enhance their skills and knowledge.

• Vendor Management: Manage relationships with third-party testing vendors when necessary.

Knowledge/Skills/Competencies

• Strong understanding of software development lifecycle (SDLC) and various testing methodologies (Agile, Waterfall).

• Experience in establishing and implementing test processes and strategies in a global organization.

• Expertise in test planning, test case design, test execution, and defect management for applications such as PLM, ERP, MES.

• Experience with test automation tools and frameworks.

• Excellent communication, interpersonal, and leadership skills.

• Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.

• Experience working in a customer-centric environment.

• Strong understanding of defect tracking, reporting, and resolution processes.

• Solid understanding of software development principles, databases, operating systems, and networking concepts.

• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

• ISTQB certification is a plus.

Physical Demands

• Duties of this position are performed in a normal office environment.

• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 8+ years of experience in software testing, with at least 3+ years in a leadership role managing testing teams.

Typical Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.