Customer Focused Team Manager 2

General Overview

Functional Area:  OPS - Operations
Career Stream:  CPM - Customer Program Management
Role:  Manager 2
SAP Short Name:  MG2
Job Title:  Customer Focused Team Manager 2
Job Code:  MG2-OPS-CFT
Job Level:  Band 10
Profile-Holding:  Y
Direct/Indirect Indicator:  Indirect

Summary

Manager of a Customer Focused team within a site. With senior management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. .May include direct management of some manufacturing activities. Accountable for the execution of the customer's business within the site within cost budgets, and for driving improvements in performance and reduction in cost. Reports to a Director or General Manager, and may have dotted line responsibility to a GCU GBOM. Interface with a customer at an operating level. Provides direct indirect supervision to subordinate team leaders professional employees (i.e., Program Managers) performing diverse roles. Work requires application of in-depth knowledge of professional standards precedents in area of specialty. Receives assignments in the form of objectives sets goals to achieve objectives. Establishes recommends changes to policies. Develops or assists in the development of department budgets goals. This includes establishing 3-5 year plans/objectives, developing policies for the function/unit. Accountable for dept results for activities or projects involving multi-functional teams. Erroneous decisions or failure to achieve goals results in additional costs personnel, serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, coordinates the activities of a section or department with responsibility for results in terms of costs, methods, employees. Makes hiring firing decisions. Reviews employees performance recommends employee compensation; coaches for improved performance disciplines as necessary. Provides final approval for subordinate managers/supervisors salary performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, considerable tact are required to gain support. Interacts directly with subordinates peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Leads a Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or small group of customers.
• The CFT will include program mgt & some or all of the following functions reporting either directly or indirectly; SCM (planning & purchasing), engineering, & quality.
• The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
• With guidance from GCU or senior mgt, ensures the CFT generates value for the customer from their business with CLS, & seeks to develop customer loyalty.
• Leads the creation & implementation of action plans comprehensively to resolve customer issues.
• Promotes implementation of continuous improvement in CFT activities using lean & 6S methodologies.
• Plans, manages & controls CFT performance by implementing overall direction & priorities.
• Implements policies & guidelines & evaluates results.
• Ensures availability of appropriate resources, tools, equipment & support to meet customer requirements within the CFT, & advocates to have these requirements met by site functional leads.
• Monitors performance of business execution using MOR & other appropriate metrics.
• Reporon performance to customer, site management & (where required) GCU Leadership.
• Responsible for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract requirements.
• Recommends & manages the CFT budget & financial forecast.
• Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
• Selects employees, assigns objectives, reviews performance & makes recommendations on employee compensation.
• Works with functional leads to evaluate CFT member performance & sets customer focused objectives.
• Coaches for improved performance, approves disciplinary actions & reassigns personnel as necessary to optimize CFT performance.
• Accountable for employee satisfaction improvement within CFT.
• Participates in & may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.
• Independently represents company to customer at working level.
• Acts as a senior customer contact under guidance of GCU.

Knowledge/Skills/Competencies

• Knowledge of the production process and the tools and equipment used in the process.
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See http://torb2b11.ca-tor.celestica.com/pmm/)
• Has well developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see http://clsdb01.ca-chq.celestica.com/global/comm/homepage/learnhp.nsf)
• Ability to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
• Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines
• Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, PowerPoint, MS Project

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Eight plus years of experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.