IT Manager ERP Services

General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Site Services (SSE)
Role:  Manager (MG2)
Job Title: Manager, IT Site Services 2        
Job Code:  MG2-ITM-SSE
Job Level:  Band 10        
Direct/Indirect Indicator:  Indirect

Summary

This role requires a deep understanding of Infor ERP solutions and is responsible for overseeing the architecture, implementation, maintenance and optimization of the ERP system. 

For a Medium to Large Site, the IT Manager provides leadership to the IT Solutions team who provides Systems analysis, design, development and support for Global Systems (including SFC, ERP and Integration) and also the IT Infrastructures team who provides infrastructure services and support. Accountable for projects or programs on a multi-functional or national basis which involves strategic planning, team leadership, system administration, and ensuring the effective use of technology to support business operations. 

Detailed Description

Performs tasks such as, but not limited to, the following:

• Oversee and lead systems analysis, design, development and support for existing Global IT Systems
• Lead the implementation, customization and configuration of the ERP system to align with the company's processes and requirements. 
• Ensure data integrity, security, and proper access controls within the ERP system. 
• Monitor system performance, troubleshoot issues and coordinate upgrades or enhancements. 
• Manage and oversee cross-functional projects
• Collaborate with the company's central IT team to ensure alignment with overall IT standards and practices.
• Identify opportunities for process improvement, automation, and efficiency gains through technology. 
• Stay current with industry trends and emerging technologies to drive innovation within the organization. 
• Plan and execute IT projects, including system upgrades, migrations and new technology implementations. 
• Monitor project timelines, budgets and resources to ensure successful delivery. 
• Collaborate with cross-functional teams to gather and analyze business needs and translate them into ERP solutions. 
• Builds close relationships with the functional areas within the site to understand what IT capabilities they need to innovate, grow, improve efficiencies, or address compliance requirements.
• Utilize extensive knowledge of Infor software to effectively manager, optimize and troubleshoot various Infor modules, including but not limited to Infor ERP, Infor SCM and Infor EAM.
• Manage and motivate a team of people to a common goal, as well as perform regular people leader activities - reviewing performance, approving employee compensation and coaching employees in terms of development
• Oversee budgets and investments for a medium to large site
• Integrate and manage external service suppliers
• Perform and support change management activities
• Provide user training on the ERP system and other IT tools. 

Knowledge/Skills/Competencies

• Proven experience in ERP implementation, management, and support
• Proficiency in ERP software (e.g SAP, Oracle, Microsoft Dynamics, Epicor) and related tools.
• Experienced in managing and delivering projects.
• Strong relationship, negotiation, stakeholder management and facilitation skills.
• Excellent leadership and teamwork skills. 
• Proficiency in implementing, configuring and troubleshooting various Infor software solutions. 
• In-depth knowledge of data analysis and ability to resolve complex process/system problems using financial, analytical and statistical models.
• Knowledge of management methodologies and finance.
• Good analytical skills.
• Good communication (both oral and written) and presentation skills.
• Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, Risk analysis and prepare Business Case
• Good ability to plan projects and tasks.
• Ability to negotiate budgets and plans with business owners and financial controllers.
• Negotiation and conflict resolution skills.
• Broad knowledge of Celestica IT architecture strategies.
• Understanding of IT Infrastructure & Networking & Application Development LifeCycle
• Experience in Customer relationship management
• Broad Knowledge / experience with application integration and technical analysis
• Understanding of an electronic manufacturing environment, materials and processes.
• Understanding of SCM and manufacturing processes and ERP applications.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
   

Typical Experience

• 7+ years experience in Information Technology with a least 4 years within manufacturing and preferably 1+ years within the Electronics Manufacturing Services or Contract Manufacturing Sector.  Experience working with and negotiating with from shop floor thru to senior management and also with customers and suppliers

Typical Education

• Bachelors Degree in Information Technology, Computer Science or related field.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.