Analyst, IT Infrastructure

General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Infrastructure (INFR)
Role:  Analyst (ANA)
Job Title: Analyst, IT Infrastructure
Job Code:  ANA-ITM-INFR
Job Level:  Band 7
Direct/Indirect Indicator:  Indirect

Summary

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Project planning and execution：Infrastructure support professionals are involved in planning, scheduling, and executing projects to system upgrades, network expansions, and infrastructure enhancements to meet business objectives efficiently.
• Problem-Solving and Decision-Making：This role involves identifying and resolving technical issues, troubleshooting network problems, and making decisions to ensure minimal disruption to operations.
• Collaboration with Cross-Functional Teams： Infrastructure Support works closely with teams across various departments to understand their technical needs, provide solutions, and implement IT strategies that support company-wide initiatives.
• Technical or Customer-Facing Responsibilities：Providing technical support to internal and external users, configuring hardware and software, managing user accounts, and ensuring a seamless IT experience for all stakeholders.

Knowledge/Skills/Competencies

• Strong customer service orientation
• Good analytical, troubleshooting and problem solving skills.
• Good communication (both oral and written) and documentation skills.
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
• Fundamental knowledge of networking concepts
• Good knowledge of infrastructure service management & diagnostic tools and processes
• Good knowledge of end-point security management tools and processes
• Holding advanced certifications such as ITIL, CISSP, or PMP, or having completed leadership training programs that enhance project management and team collaboration skills.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Work Hour: Night Shift (9:00 PM - 5:15 AM)
• Work Location: 2, Aza Raijin Yoshioka Taiwa-cho Kurokawa-gun, Kurokawa-gun, Miyagi, Japan 981-3681

Typical Experience

Typical Education

• Bachelor's Degree or consideration of an equivalent combination of education and experience.

• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.