09 - IT Network Engineer

General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Infrastructure (INFR)
Role:  Senior Specialist (SSP)
Job Title: Senior Specialist, IT Infrastructure 
Job Code:  SSP-ITM-INFR
Job Level:  Band 9
Direct/Indirect Indicator:  Indirect

Summary

The Senior Specialist, IT Infrastructure will install, maintain, upgrade, and continuously improve the site network operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the network operating environments; responding to incidents; problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of Network Operating systems (IOS, Firmware, and Software), networks, and related utilities and hardware. The successful candidate will manage and maintain network devices on the customer premises and will be expected to work to several key performance indicators: SLA targets, capacity management and customer visits/communications.

Detailed Description

Performs tasks such as, but not limited to, the following:

■ Provide technical support and perform maintenance
■ Install, maintain and configure network hardware and equipment, routers, switches, wireless access point (WAP), and SDWAN devices.
■ Manage, monitor, and support various network devices (Cisco, Open source Network device, Aruba SDWAN, Wireless, firewalls and NAC)
■ Documenting processes and monitoring network performance metrics.
■ Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
■ Perform the acquisition, provisioning and decommissioning of related equipment, software and services
■ Formally document change requests and manage the changes
■ Manage external service providers
■ Foster and develop a trusting relationship with the customer as well as internal resources, and be the customer advocate

Knowledge/Skills/Competencies

• Strong customer service orientation
• Strong analytical, troubleshooting and problem solving skills.
• Ability to communicate confidently and directly with executive stakeholders as well as end-client technical teams.
• Good leadership and teamwork skills.
• Negotiation and conflict resolution skills.
• Good ability to plan projects and tasks. 
• Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and prepare business case
• Strong knowledge of networking concepts (OSI Layers, TCP/IP, VLAN, VPN, IPSec, GRE, LAN, WAN, 802.1x, VTP, Spanning-Tree, IP routing, BGP, OSPF, EIGRP, QoS, Trunking, and SDWAN)
• Advanced knowledge of infrastructure service management & diagnostic tools and processes
• Understanding of IT Infrastructure asset lifecycle management
• Extensive experience in the design of local area and wide area networks. Complexity of projects ranges from simple projects with minimal risks/ uncertainty to medium level projects with some high impact risks and multiple project variables with uncertainty.
• Excellent understanding of IP, MPLS, WAN, Ethernet, Wireless networking technologies.
• Experience with data Centre design, security principles, computing infrastructure.
• Engaged by the unknowns of implementing emergent technologies and industry standards.
• Experience with Cisco 6500, 2960x, 9300, 9500 and Nexus 5000, 7K, 9K is highly desired.
• Excellent understanding of IP addressing, and subnetting
• Excellent understanding of Software Defined WAN (SDWAN)
• Excellent understanding of VLAN, Trunking, 802.1q, Spanning-Tree, VTP, and Prevention of Network Looping
• Excellent understanding of Network routing protocols, such as OSPF, EIGRP, BGP and IS-IS
• Excellent understanding of Network Access Control (NAC) that includes 802.1x and MAB utilizing an external Radius server (Aruba ClearPass, Cisco ISE)
• Managing IP address, IP subnet blocks, and resolving IP conflicts issues.
• Must have experience working in an enterprise Datacenter environment.
• Cloud migration experience is preferred.
• Technical competencies include: Cisco network devices, Cisco Works, Cisco Switching expertise, network security, routing protocols and configurations, understanding of the VPN infrastructure, identify and close network security issues, understanding of MPLS infrastructure, managed solutions, in-depth knowledge of key vendor solutions
• Exposure to OPEN Source Networking, Monitoring, and Automation
• Experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) Zero Touch Network Access.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 7 to 10 years of related experience. Experience in similar job roles such as the design of local
  area and wide area networks.
  ● 2 to 4 years experience in a similar technical analyst/ network specialist role supporting Cisco
  equipment and software
  ● Experience on IP networks and Cisco Networking Products
  ● Extensive experience with Inter-Network Operating Systems such as Cisco, Aruba, CheckPoint,
  and Open Source Network Operating System.

Typical Education

• Bachelor's Degree in Computer Science or related field
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE)
• Cisco Certified Network Professional (CCNP)

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.