ServiceNow Architect

General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Solutions (SOLN)
Role:  Senior Specialist (SSP)
Job Title: Senior Specialist, IT Solutions        
Job Code:  SSP-ITM-SOLN
Job Level:  Band 9
Direct/Indirect Indicator:  Indirect

Summary

We're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will not only possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices but also chart the long-term roadmap for the solutions implemented, all while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps. 

Detailed Description

Solution Design:

• Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals.
• Create technical designs, including data models, workflows, and UX.
• Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security and regulatory standards.
• Continuously improve and leverage ServiceNow’s ITOM module to enhance CMDB data accuracy and Asset Management practices

Application Development:

• Develop and maintain custom ServiceNow applications using App Engine.
• Implement complex business logic, integrations, and automation workflows.
• Code to high quality standards and best practices. Mentor junior developers and establish department best practices

Citizen Developer Enablement:

• Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications.
• Provide training and support to citizen developers.
• Establish governance and best practices for citizen-developed applications.

Integration Management:

• Integrate ServiceNow with external systems and applications.
• Utilize industry-standard protocols and technologies for seamless data transfer and functionality.

Technical Leadership:

• Provide technical guidance and support to junior developers
• Participate in design reviews and code walkthroughs.
• Stay abreast of the latest ServiceNow technologies and trends to identify opportunities and 

Stakeholder Management:

• Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates.
• Manage user expectations and ensure solution alignment with business objectives

Knowledge/Skills/Competencies

Education: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

Experience:

• Minimum of 7 years of experience as a ServiceNow Designer or Architect.
• Proven experience architecting and developing complex ServiceNow solutions using App Engine.
• Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud)
• Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications.
• Experience with ServiceNow’s IT Operation Management (ITOM) product.

Technical Skills:

• Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities.
• Strong proficiency in ServiceNow’s Integration Hub and Discovery Pattern Customizations.
• Experience with Agile development methodologies
• Experience with REST APIs, web services, and cloud computing concepts

Soft Skills:

• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Passion for learning and staying abreast of industry trends.

Additional Qualifications:

• Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional - Designer (SCPD) would be an added advantage
• Experience with modern frameworks like Angular js

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.