10 - Customer Program Manager 2

Summary

Join Our Team as a Program Manager and Drive Impact!

We're seeking a passionate and driven Program Manager to join our dynamic team. If you're a strategic thinker with a knack for building strong client relationships and delivering exceptional results, we want to hear from you!

Why join us?

• Make a real impact on our company's success.
• Work in a collaborative and supportive environment.
• Grow your career with a forward-thinking organization.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Acts as the primary interface between the customer & the company for managing specific programs to achieve planned revenue & profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer. accounts to ensure that product deliveries are on time & that projects/programs are on schedule.
• Projects/programs include: MRP volumes & commitments, new product development. support, manuf. readiness reviews & contract execution.
• Coordinates & hosts regular program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current & planned programs to achieve planned revenue.
• Develops plans to meet commitments & schedules for customers.
• Develops action plans to correct out-of-plan conditions.
• Communicates frequently with customer. to help ensure satisfaction with the company & the products.
• Solicits performance feedback & communicates information to internal teams & dept's.
• Prepares, distributes & analyzes customer. surveys & self-assessments.
• Receives & resolves customer issues & complaints.
• Acts as a customer. advocate to drive prioritization of projects & responses to problems/issues.
• Manages customer. account profitability.
• Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.
• Participates in the pricing/bid preparation process & contract development. & mgt.
• Works with cost ENG,FIN & SCM staff to coordinate efforts to analyze costs & price variances.
• Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
• Provides performance reporting & analysis for monthly OPS Reviews & quarterly Cust. Performance Reviews.
• Collects information pertaining to inventory, revenue forecasting, expenses, fin. profitability & customer satisfaction.
• Analyzes performance relative to targets.
• Develops & implements plans to address problem areas.
• Supports account planning, strategy development. & sales.
• Works with sales, BD, FIN & customer. to understand the customer. needs & develop proposals to meet those needs & achieve company objectives.
• Participates in contract negotiations & helps develop long-term agreements on processes, charges,etc.
• Plays a key role in development. account sales strategies & in this capacity works directly with sales & marketing to implement with the customer.
• Responsible for co-ordinating & managing the activities of a New Products Administrator supporting new products/programs & development projects.

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• in -depth knowledge of finance expertise such P&L, FX reconciliation, pricing and repricing methodology
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Eight plus years of experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.