04 - Technical Support, Quality 1

General Overview

Functional Area:  Quality (QUA)
Career Stream:  Operations Quality (OPQ)
Role:  Technical Support 1 (TS1)
Job Title:  Technical Support, Quality 1
Job Code:  TS1-QUA-OPQ
Job Level:  Level 04    
Direct/Indirect Indicator:  Indirect

Summary

We are seeking a highly detailed and proactive candidate to join our Quality Assurance team. In this role, you will serve as the first line of defense for product quality by performing rigorous incoming and in-process inspections. The ideal candidate possesses a sharp eye for detail, strong mechanical inspection skills, and hands-on experience with tool calibration.

Technical Expertise: Strong proficiency in using standard metrology/inspection equipment and performing tool calibrations.

Sharp Attention to Detail: Ability to spot minor defects, combined with strong analytical and problem-solving skills.

QMS Knowledge: Solid understanding of quality management systems, manufacturing standards, and shop floor controls.

Software Proficiency: Experience using Microsoft Office, Google applications, and quality software applications.

Communication: Strong organizational skills with the ability to communicate quality guidance effectively and professionally to the manufacturing team.

Detailed Description

Key Responsibilities

• Inspection & Verification: Perform and document incoming, in-process, and final inspections of materials and components to ensure compliance with engineering drawings, key product characteristics, and quality inspection procedures.

• First Article Inspection (FAI): Execute First Article Assessments for new parts and revisions to validate supplier manufacturing capabilities.

• Calibration Management: Perform and oversee the calibration of precision measurement tools and equipment, ensuring all tools on the shop floor remain in compliance. Complete all calibration paperwork including impact analysis reports.

• Non-Conformance Handling: Identify, segregate, and process internal non-conforming materials (DMR) for proper disposition. Support quality activities related to Return Material Authorizations (RMAs).

• Corrective Action Validation: Work with the quality team to compete verifications and validations related to corrective actions (CAPAs) or other non-conformances to ensure they are actively followed and sustained.

• Continuous Improvement & Audits: Support internal, ISO, and customer audits. Actively participate in continuous improvement initiatives to enhance overall quality processes.

Knowledge/Skills/Competencies

Attention to Detail: Exceptional attention to detail with the ability to spot defects and anomalies during visual and mechanical inspections.

Inspection & Calibration Skills: Proven ability to perform precise measurements and tool calibrations using standard metrology equipment.

Quality Standards: Solid understanding of quality management systems, manufacturing standards, and shop floor control documentation.

Problem-Solving: Strong analytical skills for evaluating, diagnosing, and resolving quality deviations encountered in the manufacturing environment.

Technical Proficiency: Working knowledge of computer applications, including Microsoft Office (Word, Excel) and Google applications.

Communication: Excellent organizational skills and the ability to exercise good judgment while effectively communicating quality guidance to internal teams.

Physical Demands

Ability to stand for extended periods, perform visual inspections, and occasionally lift/move materials as required by standard incoming inspection duties.

Typical Experience

Typical Education

High school diploma and additional courses after high school, or an equivalent combination of education and experience and a commitment towards further / additional education.
AS Degree or BS/BA degree preferred. 

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.