Program Manager

Summary

The Program Manager serves as the primary customer interface, driving program success for semiconductor customer accounts with a primary focus on New Product Introduction (NPI). The ideal candidate is a proven project leader with a track record of successfully delivering complex initiatives within dynamic matrix environments. They excel at navigating cross-functional dependencies, aligning multidisciplinary teams, and driving project velocity even when contributors are managing competing priorities across departments. Through persuasive leadership, clear prioritization, and proactive negotiation, they effectively resolve resource constraints to keep milestones on track without direct supervisory authority.

For smaller customer accounts the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits. This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/departments operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.

Detailed Description

Performs tasks such as, but not limited to, the following:

• NPI & Account Management: Acts as the primary interface and relationship manager between key customer leadership and internal operational teams, specifically overseeing high-complexity NPI and managing large-scale, strategic account portfolios.
• Project Planning & Execution: Develops, implements, and executes flawless end-to-end program/project plans across all phases of the product lifecycle.
• Cross-Functional Matrix Leadership: Drives cross-functional account teams (Engineering, Supply Chain, Operations, Quality) to ensure product deliveries are on time, scopes are maintained, and budgets are met.
• Risk Mitigation & Problem Resolution: Proactively identifies project risks, fluctuations in scope, and resource constraints, deploying structured risk management methodologies to keep milestones on track.
• Stakeholder Communication: Establishes and leads regular program tracking meetings, providing transparent status reporting and executive updates for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Financial & Inventory Control: Manages revenues and margins, monitors order change impacts on inventory, and oversees price make-up (Value-Add and Materials) and contract terms.
• Customer Advocacy: Drives regular communication to ensure high customer satisfaction, addressing and resolving issues, escalations, and changes seamlessly.

Knowledge/Skills/Competencies

• In-depth understanding of the semiconductor industry, specifically manufacturing complex electromechanical assemblies and supply chain management (SCM) dynamics.
• Ability to align cross-functional teams and influence stakeholders without direct reporting authority.
• Demonstrated methodologies for proactive risk identification, mitigation, and navigating fluctuating timelines and dynamic scopes.
• Deep knowledge of product pricing, business risks, contract negotiation, and margin structures (Value-Add & Materials).
• Strong verbal, written, and presentation skills with the ability to articulate technical and project details clearly to executives and customers.

Typical Experience

• 10+ years of relevant project/program management experience overseeing complex electromechanical assemblies within the semiconductor industry.

Typical Education

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical/engineering discipline.
• Certifications: PMP (Project Management Professional) or equivalent PM certification preferred.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines
• Travel Requirements: 10%–25% domestic/international travel.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.