Sales Operations Manager

Summary

The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit.  The SOM ensures deals are closed as won or lost according to process specifications, and that incentive plan payouts adhere strictly to corporate policies and audit requirements.  In addition, the SOM manages the ATS Sales and Account Team skills assessments and training plans, including course recommendations and training deployment, and all training partner relationships. This is an individual contributor role.

Performs tasks such as, but not limited to, the following:

• Department Mandate: Provide best-in-class sales tools and processes to enable the sales organization to efficiently manage and report their opportunities.
• Executive Decision Support: Ensure sales data is accurate and available in a timely manner;  deliver sales data and data-driven insights to the teams supporting ATS and CCS leadership to guide key strategic decisions impacting growth.
• Corporate Governance: Perform a vital governance role ensuring system data integrity, managing system access, and ensuring incentive plan payouts strictly adhere to corporate policies and audit requirements.

Key Responsibilities

CRM & User Administration

• Manage user access requests for the Dynamics 365 CRM Sales Module, validating role specifications and business unit alignments.
• Assign industry-specific Khalix account codes for new account creations within CRM.
• Review and validate CRM opportunities moving to Closed/Won against required award documentation.

Incentive Plan Administration

• Manage the quarterly Sales Incentive Plan (SIP) schedule, tracking payout timelines and distributing claim criteria documentation to sales teams.
• Validate 1st, 2nd, and 3rd SIP installment documentation, confirming production purchase orders and run rate Estimated Annual Revenue (EAR).
• Generate, audit, and maintain quarterly Compensation Tracker Reports extracted from CRM data.
• Secure formal approvals for quarterly SIP claims from Segment VPs
• Support HR in validating achievement data for Sales MBO’s

Reporting & Executive Leadership Team Support

• Execute month end reporting, including Forecast Wins, Live Funnel, Win/Loss, and Khalix system loads.
• Consolidate and distribute monthly Global & Segment management reporting packages.
• Produce monthly supporting backup reports

Planning & Systems Management

• Coordinate the annual Sales Quota process, providing segment targets for HR.
• Lead & support continuous improvement development in both Dynamics 365 and SalesForce CRMs

Sales and GCBU Training

• Administer ATS Sales and Account Team skills assessments, analyze results and recommend training plans
• Recommend Annual Sales Training Plan with Budget for approval.  Manage programs within budget.
• Support annual renewal of contracts with all vendors
• Manage system access to Sales and GCBU Tools & associated training (Dynamics CRM, Challenger, SOS,  ZoomInfo, LinkedIn Navigator)

Qualifications & Knowledge

• Technical Systems: Hands-on experience with CRM platforms (Dynamics, SalesForce)
• Process & Governance: Familiarity with ISO 9001:2008 / TL 9000 quality management standards, Corporate Records Retention procedures, and Environmental Health & Safety guidelines.
• Compensation & Financial Analysis: Proven capability in tracking incentive schedules, auditing sales win criteria, and managing complex spreadsheet trackers.
• Cross-Functional Collaboration: Strong interpersonal skills to interface directly with Sales, Customer GMs, Segment VPs and HR.
• Continuous-improvement mindset: Proven track record identifying manual reporting or system bottlenecks and streamlining them through process redesign, standardization, and automation. 
• Skills assessments & training: Experience managing or administering training programs

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional overnight travel may be required

Salary

The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range: $109-145K 

Typical Experience

• Eight plus years of multi-disciplinary work experience in the fields of business management, sales, Finance, Marketing or process Engineering and project/program management (preferably in the high-tech industry).
• Work experience within Celestica is highly desirable.

Typical Education

• Bachelor's degree in related field (Business or Engineering), or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.