GCBU Technical Program Director 1

Summary

As our customers look for opportunity in a world of rapid change and technology disruption, they trust Celestica to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex electronics and related products. At Celestica, you have the opportunity to shape your career among an inclusive, diverse group of experienced employees and talented newcomers working around the globe.
 
As a leader at Celestica, you will have the exciting opportunity to help drive the growth and shape the future of the collaborative, high performance, growth oriented business unit, (CCS/SP) Connectivity and Cloud Solutions Service Provider segment.  Your responsibilities will include supporting, developing, and helping manage high impact programs through your knowledge of IT infrastructure, architecture, products, manufacturing and services as it relates to the Hyperscale datacenter customer and business ecosystem.
 

Detailed Description

The Technical Program Director (TPD) is primarily responsible to help manage technical aspects of high level opportunities and projects for the Service Provider business unit. Although projects can be at times customer specific, there may be times that the projects are strategic in nature to the Service Provider business and will be applied across multiple customers.  Additionally this role provides collaborative technical support to Sales, Business Development, Hardware Platform Solutions (HPS) and our manufacturing sites.  This will include new and competitive proposals for design, manufacturing, and aftermarket services, including possibly new product areas for Celestica.

The TPM will typically help manage various major projects that have large financial impacts and impact customer satisfaction for over $2B plus annual revenue in the Service Provider business unit. 

Performs tasks such as, but not limited to, the following:

• Regularly interacts with executives at assigned major customers. Interactions may involve customer presentations, negotiations, or influencing & persuading other senior level managers. 
• May require developing strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is customer or site specific. 
• Participates with other senior managers in Celestica to establish strategic plans & objectives for assigned accounts. 
• Establishes long term strategic senior level technical relationships with customers.
• Identifies technical influencers and key decision makers within the account establishing and maintaining close relationships with these stakeholders.
• Remove all technical hurdles required to successfully close opportunities
• Collaborates with colleagues (executive, leadership and peers) to help develop new products and services for customers.
• Helps manage customer technical perceptions and the overall customer relationship process. 
• Coordination of major product launch or site transfer activities with sites, HPS, GCBU, and the customer (phase gate reviews, ramp readiness, resource readiness, etc.) Simulates the customer’s point of view in activities.
• Ability to help in the response to functional and technical elements of RFIs/RFPs from the customer
• Able to convey customer requirements to Product Management and Technology teams
• Works with the HPS and the site teams to plan & monitor technical activities to ensure that project deliverables meet requirements & that projects/programs are on schedule. 
• Projects/programs include:  New product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. 
• Monitors internal plans to meet commitments & schedules for customers.
• Communicates frequently with customer to help ensure satisfaction with the company & the products. 
• Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. 
• Participates in the pricing/bid preparation process & contract development & management. from a technical standpoint to ensure response compliance
• Analyzes technical program development process and performance relative to targets. Develops & implements plans to address problem areas if needed. 
• Supports sales in account planning, strategy development & sales as needed. 
   

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules, and scheduling requirements, along with relevant Supply Chain issues.
• In-depth knowledge of the business issues associated with manufacturing PCBs and L6 level assemblies in the communication and datacenter business.
• Working knowledge of the structure and issues around product pricing, contracts, and contract negotiations for the CM/ODM business.
• Understanding of business risks and pricing structure for CM/ODM business 
• Excellent customer contact, negotiation and problem resolution skills.
• Fosters, promotes and facilitates cross-selling of Celestica wide products, services and capabilities.
• Leverage external partnerships as needed(i.e. ASIC suppliers) to augment current capabilities and to enhance value proposition and market competitiveness
• Acts as a customer advocate to ensure that the organization remains customer-focused.
• Ability to coordinate and work with 3rd party ASIC suppliers, customers, and Celestica Product Line Marketing throughout the technology evaluation and implementation process as needed 
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight customer deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Provides high value industry knowledge and consulting to customers on IT technology, architecture, products and services.
• Extremely strong communication, interpersonal, relationship management and professional sales skills.
• Strong reporting skills as well as time and priority management skills.
• Strong team management skills and high level of ability to work with others as part of a cross-functional team.
• Self-starter who has demonstrated the ability to own, define, develop and execute a sales plan and consistently deliver on quarterly revenue targets.

Typical Experience

• Minimum 10-15 years of technology related engineering/marketing and business development experience.

Physical Demands

• Duties of this position are performed in a normal office environment or manufacturing floor based from a home office
• Moderate to significant amount of travel between customer and Celestica locations
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

Typical Education

• Technical degree (BSEE, BS Computer Engineering/Computer Science) required

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.