Global Business Office Director 1

General Overview

Functional Area:    OPS - Operations        
Career Stream:    CPM - Customer Program Management        
Role:    Director 1           
Job Title:    Global Business Office Director 1        
Job Code:    DR1-OPS-GBO        
Band:    Level 12                    
Direct/Indirect Indicator:    Indirect

Summary

The Global Business Office Director is responsible to manage an indirect team of multiple global program managers/CFT leads for a customer or group of customers. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services.  
The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:

• Overall Customer Satisfaction through effective customer engagement planning & management
• Contract management
• Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)
• Account profitability, balance sheet management, and financial performance
• Strategic Account planning and managing profitable growth
• Identifying customer needs and expectations and opportunities for growth
• Support to Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites

Detailed Description

Will typically manage a customer portfolio with $100M+ annual revenue in one or more geographies.  As customer relationships may be complex in nature, this role spans management from executive to operational levels with Celestica sites and functions.
The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership. This includes long-term planning, objective setting, policy formation, interpretation & mgt while providing latitude & discretion to subordinates.  

Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of challenges that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives.  

Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular program tracking and quarterly business meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.  

Manages current & planned programs to achieve planned revenue.  Monitors plans to meet commitments & schedules for customers.  Coordinates action plans with the sites to correct out-of-plan conditions.  Prepares, distributes & analyzes customer surveys & self-assessments.  Receives & resolves customer issues & complaints.  Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.  Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.  Participates in the pricing/bid preparation process & contract development.  Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the manufacturing services agreement (MSA, or contract).  Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. 
 

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• GPMs supporting design services must have a working knowledge of design systems, product architectures and product development project management.
• GPMs supporting repair services must understand WW logistics systems and product delivery methods
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up ( Value add and Materials )
• Knowledge of systems asm and order fulfilment can be required
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

• Duties of this position are performed in a normal office environment or manufacturing floor
• Likely there will be a significant amount of travel between customer and Celestica locations
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Six-plus years relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Salary Range

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $135k-$211k Annually

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.