Global Customer Business Unit Director

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Date: Nov 6, 2023

Location: Remote Employee US, NH, US

Company: Celestica International Inc.

Req ID: 118994 
Remote Position: Yes 
Region: Americas 
Country: USA 

General Overview

Functional Area:    OPS - Operations        
Career Stream:    CPM - Customer Program Management        
Role:    Director 1           
Job Title:    Global Business Office Director 1        
Job Code:    DR1-OPS-GBO        
Band:    Level 12                    
Direct/Indirect Indicator:    Indirect


The Global Customer Business Unit Director will manage multiple customers within the Capital Equipment segment. They will act as the primary Senior Manager interface and ultimate decision maker on all customer business expansion areas and influence on operations. Requires developing new strategies, policies, procatices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site/multi-site specific plans and objectives. Has overall responsibility for planning, budgeting, implementing/maintaining costs, methods and employees in the functional area. Makes final decisions on administrative and customer matters in area of responsibility to ensure achievement of objectives. Has overall revenue accountability for customer business operations. 

Detailed Description

Global Customer Business Unit Director's responsibility scope includes, but is not limited to, the following: 

  • Acts as a primary interface between the customer and internal teams to manage specific deliverables to achieve planned objectives.
  • Receives and addresses customer requests and escalations with the support of internal teams. 
  • Acts as a customer advocate to drive prioritization of projects and responses to customer issues.
  • Analyzes financial and operational performance relative to targets, developing and implementing plans to address problem areas. 
  • Leads commercial negotiations required to maximize account financial performance. 
  • Typical projects include: pricing, contract negotiation, project management, new product introduction support, and program transfer oversight.
  • Manages current and planned projects to achieve desired outcomes. 
  • Drives and monitors plans to meet commitments and schedules. 
  • Analyzes customer metrics and works with internal teams to ensure corrective action plans are in place and on target to address shortfalls. 
  • Coordinates regular project tracking meetings with the customer and internal team members to ensure ongoing communication and accurate progress/status reporting occurs. 
  • Participates in development and execution of account plans and strategies. 
  • Participates in the pricing/bid preparation process. Works with sales, finance and customer to understand the customer's needs and develop proposals to meet those needs. 
  • Develops market sub-segment strategy, including synthesizing market trends and needs to develop go-to-market strategies, target accounts, and value propositions. 
  • Develop and execute global account product life-cycle strategy for profitable growth
  • Participates in the development and presentation of insight-led customer proposals. 
  • Establishes cadence to ensure customer contractual obligations are met while ensuring Celestica's interests are protected. 
  • Ownership of the financial P&L and balance sheet performance. 
  • Ownership for Customer relationship directly at a senior level; and monitoring of Customer satisfaction across all business elements.


  • Minimum 10 years relevant product experience in an electronics or electro-mechanical organization.
  • Of those 10 years, minimum of 6 years of experience building and leading integrated teams from various internal and external organizations
  • Ability to manager business and organizational vision by communicating a compelling purpose, driving change cross-organizationally, and inspiring and motivating people and organizations
  • Ability to effectively organize, manage and motivate team members from a wide variety of departments and geographies with a diverse group of skill sets.
  • Knowledge of manufacturing processes and equipment
  • Experience in supply chain management including planning and/or procurement is a bonus
  • Some level of fluency in financial costing/pricing required as well as an in-depth knowledge of contracts and associated quoting processes
  • Good written presentation communication skills

Physical Demands

  • Duties of this position are performed in a normal office environment or manufacturing floor
  • Likely there will be a significant amount of travel between customer and Celestica locations
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
  • Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
  • Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

  • Eleven to fourteen years relevant experience

Typical Education

  • Bachelor of Science degree in Engineering or related field
  • MBA degree preferred


This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range: $135k-$211k Annually

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. 
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.


Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.


Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.


Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Job Segment: Supply Chain Manager, Supply Chain, Data Entry, Procurement, Project Manager, Operations, Administrative, Technology

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