Operations Support Director

General Overview

Functional Area:    OPS - Operations        
Career Stream:    SUP - Operations Support        
Role:    Director 1              
Job Title:    Operations Support Director 1        
Job Code:    DR1-OPS-SUP        
Band:    Level 12               
Direct/Indirect Indicator:    Indirect

Summary

Provides direct and indirect supervision to all subordinate managers and employees at a site performing highly specialized roles in several major functions or departments. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects or programs on a multi-national or global basis. Has overall P&L responsibility for site operations or operational accountability for global business units. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of business unit operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Defines measurement strategy for the company to support operational needs as well as strategic and growth initiatives. 
• Establishes targets based on continuous improvement of historical performance levels and benchmarking to identify necessary levels of performance to achieve industry leading operational performance. 
• Establishes and manages measurement gathering and reporting processes. 
• Organizes and chairs performance reviews with executive team. 
• Logs and tracks corrective actions. 
• Works with Operating units to find optimum solutions for asset and resource requirements. 
• Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.). 
• Develops Operational solutions necessary to support and satisfy Business Development strategies. 
• Anticipates requirements for new market initiatives and provide leadership to prepare the Operating Units to succeed. 
• Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business. 
• Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change. 
• Act as a liason between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop /  maintain various global databases for sharing information.

Knowledge/Skills/Competencies

• In-depth knowledge and understanding of Operations and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit. 
• In–depth knowledge of manufacturing, the production process and the tools and equipment used in the process. 
• Good understanding of interaction between Operations and all other functions in the company. 
• Excellent analytical, negotiation and problem resolution skills. 
• Ability to establish manufacturing goals and coordinate a wide variety of resources to meet quality and quantity metrics. 
• Good understanding of industry performance expectations and definition of industry leading performance. 
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion. 
• Ability to effectively communicate with a wide variety of internal and external customers and the senior management team. 
• Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic manufacturing environment. 
• Extensive experience in World Class Manufacturing/Lean implementation. 
• Strong communication and presentation skills 
• Ability to work effectively cross functionally and with other sites to achieve objectives
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Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. ~Occasional overnight travel is required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Twelve plus years of relevent experience

Typical Education

• Bachelor's degree in related field or consideration of an equivalent combination of education and experience
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.