09 - Manager, IT Infrastructure

General Overview

Job Title: Manager, IT Infrastructure 1 

Job Level: Level 09 

Summary

Manages a team of resources focused on the design, delivery, support and optimization of Celestica's IT infrastructure, including network, computing, storage, telecommunication, and mobile devices. The Manager, IT Infrastructure collaborates with business and IT partners to plan and deliver strategic projects, enhancement work and baseline requests according to established service levels, budgets, and compliance standards. The Manager, IT Infrastructure has a solid understanding of the IT operations framework and solution lifecycle, and extensive hands-on experience with infrastructure technologies. The Manager, IT Infrastructure also fosters a service management culture rooted in continuous improvement, and focuses on building organizational strength by leading change and leveraging Celestica's HR processes.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Work to ensure that business continuity is the primary focus of all plans, operations, and decisions.
• System maintenance and monitoring: Ensure that all IT infrastructure components, including networks, servers, and storage systems, are operating efficiently. This includes regular monitoring, performance tuning, and implementing necessary updates or patches.
• Provide good leadership, people management, and effective communication in order to promote collaboration amongst the team. 
• Communicate and build relationships with business, functional, solution & service partners to enable effective cross-team collaboration, knowledge sharing, and problem solving.
• Lead a small team to design, build, and run IT solutions in accordance with established service levels.
• Engage with business partners to create, communicate and deliver IT roadmaps that enable strategic business objectives.
• Drive IT operations to leverage standard IT processes to deliver solutions and services.

Knowledge/Skills/Competencies

• Knowledge of programming languages (C++, Java, etc.). 
• Deep knowledge of IT infrastructure components, as well as understanding of virtualization, Database Management, and operating systems.
• Strong knowledge of network and server systems design 
• Strong understanding of system architecture. 
• Ability to perform software and hardware evaluation and selection. 
• Strong business writing skills. 
• Strong project management skills. 
• Strong leadership, people-management, and culture-enablement capabilities that ultimately strengthens the organization. 
• Strong knowledge & experience in IT process (e.g. operating model, governance, IT delivery lifecycle) 
• Strong communication, collaboration, and change management skills.
• Strong knowledge & experience in business sites and processes. 
• Strong knowledge & experience in relevant technologies and concepts. 
• Strong relationship management, negotiations, and conflict resolution skills.

Physical Demands

•  Duties of this position are performed in a normal office environment.

•  Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• • 7 to 10 years of relevant IT experience that shows consistent progression, and at least 5 years hands-on technology and team leadership experience.

Typical Education

• Bachelor Degree or consideration of an equivalent combination of education and experience.

• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.