Customer Focused Team Director 1

General Overview

Functional Area:    OPS - Operations        
Career Stream:    CPM - Customer Program Management        
Role:    Director 1              
Job Title:    Customer Focused Team Director 1        
Job Code:    DR1-OPS-CFT        
Band:    Level 12            
Direct/Indirect Indicator:    Indirect

Summary

Manager of a large and or complex Customer Focused team within a site. Direct reports include all the indirect functions necessary to execute the customer's business and all of the manufacturing activities required by the customer's business. Accountable for the execution of the customer's business within the site within cost budgets, and for driving improvements in performance and customer loyalty, reduction in cost and overall financial performance. Has direct reporting responsibility to a Site General Manager, and may have dotted line responsibility to a GCU GM. Independently represents the company at levels up to senior executive in the customer organisation.

This job is the first Director level. Provides direct and indirect supervision to subordinate managers and employees performing highly specialized roles in a major function or division/department within medium to large sites. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility. Erroneous decisions will have a serious impact on the overall success of functional, site or company operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Leads a very large or complex Customer Focused Team within a site through a team of managers.
• Has total business responsibility for the execution of the business of a customer or group of customers.
• The CFT will include program management, SCM (planning and purchasing), engineering, and quality all reporting directly to the CFT Manager.
• The CFT will also include extensive manufacturing operations, necessary to deliver the business for the customer group.
• Ensures the CFT generates world class value for the customer from their business within CLS, and develops customer loyalty through the work of the CFT.
• Leads the creation and implementation of action plans which comprehensively resolve customer issues.
• Is a role model in initiating and lean and six sigma projects and ensuring their successful completion.
• Plans, manages and controls CFT performance by establishing overall direction and priorities.
• Establishes policies and guidelines and evaluates results.
• Monitors performance of business execution using MOR and other appropriate metrics.
• Reports on performance to site/regional management and GCU Leadership.
• Leads the creation and implementation of action plans to correct out of target conditions.
• Responsible for financial performance of the business.
• Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract requirements.
• Recommends and manages the CFT budget and financial forecast.
• Works strategically with Sales/BD/GCU to identify and win new business opportunities, using innovative solutions to increase customer business level.
• Selects employees, assigns objectives, reviews performance and approves employee compensation.
• Coaches for improved performance, mentors staff, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
• Accountable for employee satisfaction improvement within CFT.
• Leads cross-functional process improvement groups.
• Independently represents company to customer at executive level.
• Can act as the senior customer contact.
• Leads initiatives with the customer, site and GCU to implement lean principles throughout the extended supply chain between vendors, Celestica and the customer.

Knowledge/Skills/Competencies

• In–depth knowledge of the production processes and the tools and equipment used.
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet production quality, operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See http://torb2b11.ca-tor.celestica.com/pmm/)
• Has highly and comprehensively developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies and is progressing on executive competencies. (see http://clsdb01.ca-chq.celestica.com/global/comm/homepage/learnhp.nsf)
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic operating environment.
• Ability to contribute to strategic development of Celestica's relationship with customers.
• Extensive experience in World Class Manufacturing/Lean implementation.
• Very strong communication and presentation skills
• Ability to lead cross functional and inter-site teams to achieve improvement objectives

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• 11-14 years relevant experience, with at least two years in program management and two years in operations, engineering, supply chain or finance.

Typical Education

• Bachelor's degree in related field or consideration of an equivalent combination of education and experience
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.