ITAD Operations Program Consultant

Summary

First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve results may have a negative impact on the sites/major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. May lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or may provide advice and guidance in area of specialty. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Develops and documents new processes in the area of Supply Chain processes including Vendor Management, Procurement, Reverse Logistics management, ideally in ITAD industry or AMS depot supply chain. 
• Provides direction to team on process enhancements.
• Reviews and updates existing processes and provides direction to the team on implementing process enhancements.
• Participates in the evaluation, development, implementation, and continuous improvement of specific SCM business processes including cost savings and cycle time reduction.
• Provides ongoing support in resolving process/execution issues with both internal and external customers.
• Manages requests for support/service and develops processes to meet customer demands and ensure satisfaction.
• Leads in the rapid identification, analysis, and resolution of problems to ensure the minimum interruption to the team's work.
• Develops tools for tracking of measurements and performance.
• Monitors activities of the team against defined objectives, reports on achievements and proposes ways in which performance can be improved. Trains and mentors new employees in the department.

Knowledge/Skills/Competencies

• Knowledge of computer applications such as WORD, Excel, PowerPoint and multiple business applications
• Ability to design/create queries and understands what creates the output
• Preferred expertise in spreadsheet macros, advanced skills in Excel or Reporting tools such as PowerBI
• Experience in Process Automation - Machine Learning/RPA
• Strong experience in ERP systems such as SAP, INFOR, BAAN, ORACLE, ideally in Reverse Logistics, AMS or ITAD industries
• Strong experience in procure to pay flows in an electronics supply chain, ideally in complicated multi vendor outsourced partner environment
• Ability to design custom queries in job-related software.
• Understanding of the relationships between the various tools.
• General understanding of internal/external customer needs is required to make effective/informed decisions
• Analytical and statistical skills.
• Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Understands and can apply corporate policies
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
• Ability to recommend a process changes based on intimate knowledge of processes, policies and procedures.
• Ability to direct others
• Ability to prepare a forecast for one element of the business (cost center, profit center, pricing forecast or key balance sheet component)
• Ability to bridge between actual, plan, forecast and bids, analyzing mix impacts and summarizing in management reports.
• Provides interpretation of results to users.
• Understands the inter-relationships between departments and actively participates in cross-functional teams.

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel may be required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Six to eight years relevant experience.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

The preferred candidate does not need to reside in Richardson, TX. However, candidates outside of Texas may expect up to 25% of travel (both domestic and international).

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.