Program Manager

General Overview

Functional Area:  OPS - Operations
Career Stream:  CPM - Customer Program Management
Role:  Manager 2
SAP Short Name:  MG2
Job Title:  Customer Focused Team Manager 2
Job Code:  MG2-OPS-CFT
Job Level:  Band 10
Profile-Holding:  Y
Direct/Indirect Indicator:  Indirect

Job Description

Why Celestica?

Celestica is changing the future! We are imagining, developing and delivering a better future with our customers.

At Celestica, we foster a motivated, high-integrity work environment based on a strong set of corporate Values. These Values empower our employees to provide you with superior service.

Relentless Curiosity

We are obsessed with uncovering the information and insights that allow us to anticipate and overcome the challenges of the future.

Bold Conviction

We dare to envision new solutions, new technologies, new ways of working and invest to make it a reality.

Unwavering Dedication

We exemplify teamwork and commitment in every decision and every action to be the best partners to our customers and our colleagues.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Leads a Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or small group of customers. The CFT will include program mgt & some or all of the following functions reporting either directly or indirectly; SCM (planning & purchasing), engineering, & quality. The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
• With guidance from GCU or senior mgt, ensures the CFT generates value for the customer from their business with CLS, & seeks to develop customer loyalty. Leads the creation & implementation of action plans comprehensively to resolve customer issues. Promotes implementation of continuous improvement in CFT activities using lean & 6S methodologies.
• Plans, manages & controls CFT performance by implementing overall direction & priorities. Implements policies & guidelines & evaluates results. Ensures availability of appropriate resources, tools, equipment & support to meet customer requirements within the CFT, & advocates to have these requirements met by site functional leads.
• Monitors performance of business execution using MOR & other appropriate metrics. Reporon performance to customer, site management & (where required) GCU Leadership.
• Responsible for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract requirements. Recommends & manages the CFT budget & financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
• Selects employees, assigns objectives, reviews performance & makes recommendations on employee compensation. Works with functional leads to evaluate CFT member performance & sets customer focused objectives. Coaches for improved performance, approves disciplinary actions & reassigns personnel as necessary to optimize CFT performance. Accountable for employee satisfaction improvement within CFT.
• Participates in & may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.
• Independently represents company to customer at working level. Acts as a senior customer contact under guidance of GCU

Knowledge/Skills/Competencies

• Knowledge of the production process and the tools and equipment used in the process.
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate
• Has well developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies
• Ability to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
• Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines
• Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, PowerPoint, MS Project

Typical Experience

• Eight plus years of experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required
• Above demands are carried out within the local existing Health and Safety guidelines

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.