03 - Operations Support 3 1

General Overview

Functional Area:  OPS - Operations
Career Stream:  SUP - Operations Support
Role:  Support 3
SAP Short Name:  SU3
Job Title:  Operations Support 3
Job Code:  SU3-OPS-SUP
Job Level:  Band 03
Profile-Holding:  N
Direct/Indirect Indicator:  Indirect

Summary

Receives no instructions on routine work, general instructions on new assignments. Tasks are moderately complex in nature where judgment is required in resolving problems and making recommendations. Decisions/actions may cause a minor impact on the work unit operations or schedules. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to expert resource. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Assists in providing maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
• Assists in providing maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
• Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
• May assist in the set up and installation of building equipment to support manufacturing lines.

Knowledge/Skills/Competencies

• Ability to effectively communicate with a variety of internal customers.
• Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
• Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
• Basic knowledge of building operating systems.
• Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator or driver’s licenses and / or certifications.
• Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
• Knowledge of personal computers and Windows applications where necessary.
• Knowledge of quality standards.

Physical Demands

• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties require ongoing light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties of the position may require periodic heavy manual effort and exertion including climbing, lifting, pulling and moving objects over 20 pounds.

Experience

• Three to five years relevant experience.

Education

• Additional courses after High School, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.