Customer Program Management Specialist

Detailed Description

Performs tasks such as, but not limited to, the following:

Customer Relationship & Communication

• Act as the primary focal point of communication for all assigned projects.
• Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
• Respond promptly to customer inquiries and complaints to maximize satisfaction.
• Present information effectively to both internal and external executive management.

Project & Operations Coordination

• Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
• Monitor all project phases via detailed reports and maintain transparent communication with the client.
• Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
• Coordinate with the CFT to ensure compliance with agreed targets (Quality, Testing, Materials, and Processes).

Financial & Contract Management

• Ensure the profitability of the assigned program and adhere to contract agreements/Statement of Work (SOW).
• Manage "scope creep" to maintain quoted financial performance.
• Approve changes to standard costs, update sales prices, and claim raw material premiums or Purchase Price Variance (PPV) when applicable.
• Monitor, report, and troubleshoot Accounts Receivables (AR).
• Implement and review cost-reduction and localization programs with the customer.

Engineering Change Management

• Monitor and ensure timely implementation of Engineering Change Orders (ECO).
• Communicate cost impacts to customers to recover Excess & Obsolete (E&O) costs.

Knowledge/Skills/Competencies

Education: Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in a related discipline.

Experience: 6 to 8 years of working experience in program management in a related environment (EMS/Manufacturing preferred).

Technical Skills:

• Working knowledge of SAP is preferred.
• Ability to read and analyze technical operations, supply chain, and financial reports.
• Strong ability to forecast revenue and control costs.

Soft Skills:

• Excellent interpersonal skills and a "people-oriented" personality.
• Numerically inclined with strong logical thinking and business acumen.
• Ability to work independently under pressure to meet tight deadlines.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.