Global IT Service Senior Specialist

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Date: Jun 25, 2024

Location: Senai, 01, MY

Company: Celestica International Inc.

Req ID: 121250 
Remote Position: Hybrid
Region: Asia 
Country: Malaysia 
State/Province: Johor 
City:  Senai 


Provide governance over IT Service Delivery and service level management. Liaises with stakeholders to understand problems and opportunities and recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders.

Detailed Description

Performs tasks such as, but not limited to, the following:

  • Monitor, track and report on SLA and KPI performance of the various service delivery teams for management reviews.
  • Identify, analyze, and interpret trends or patterns in complex data sets to unveil deeper issues, insights and opportunities for better service delivery and management.
  • Conduct periodic business review meetings with service providers to drive performance achievements.
  • Work with service partners/providers, internal and external, on continuous improvement initiatives to achieve better service outcomes.
  • Participate and assist in ITSM processes to augment the service management teams in various capacities as may be called upon.


  • Strong knowledge of the inner workings of IT Operations and Service Management.
  • Technical proficiency gained through education and/or business experience.
  • ITIL certifications and ServiceNow experience will be strong advantages.
  • Possess excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Understand and can explain to others the core processes involved in their area of support.
  • Adept with communication, good presentation and documentation skills and the ability to utilize visualization tools and methods.
  • Independent, savvy and possess a good ability to understand the leadership/management's thought process.
  • Ability to influence and drive problem resolutions.
  • In-depth collaboration and teamwork skills.

Typical Experience

  • 8 to 10 years of relevant experience in IT industry or IT operations

Typical Education

  • Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business Administration.
  • ITIL Certification will be a strong advantage.


This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.


Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.


Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.


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