Sr. Pre-sales Technical Support Manager

General Overview

Functional Area:  Sales, Marketing & Business Development (MBD)
Career Stream:  Sales Engineering & Technology (SET)
Role:  Consultant 1 (CO1)
Job Title:  Consultant, Sales Engineering 1
Direct/Indirect Indicator:  Indirect

Summary

Sales Engineers for Celestica are the primary technical resource for the account management sales force and provide both pre-sales and post sales activities for new and existing customers. As a team, they are accountable to lead and manage the technology evaluation stage of the sales process, working closely with our sales and business teams to understand our customers’ challenges and solve for their requirements. 

The Consultant, Sales Engineer Consultant will research and report on technical and product issues for Celestica’s Hardware Platform Solutions in the field, and will enable collaboration with our design, engineering, manufacturing and supply chain teams to create and deliver maximum value to our customers.

The Sales Engineer will clearly articulate technology and product positioning and develop value propositions for both business and technical users.  The Sales Engineer must be able to establish and maintain strong relationships with assigned customers throughout the complete sales cycle and post-sales account support processes.  They will thrive in the dynamic environment of a growing technical organization with an expanding customer base. 

Detailed Description

• Work closely with Sales to drive the sales process and share in quota target objectives
• Develop and maintain strong relationships with key customer accounts
• Participate in technical solution development for customers with requirements discovery / mapping the Celestica portfolio and software / use case / application requirements
• Participate in the technical aspect of RFI/RFQ responses to strategic opportunities - develop proposals with unique value propositions that differentiate Celestica
• Support account management and sales team with technical solutions tailored to their specific customers’ needs including capabilities and roadmaps - remove all technical hurdles required to successfully close opportunities
• Obtain insights into customers’ product, technology and business strategy and contribute the insights as the inputs to Celestica’s Hardware Platforms Solutions roadmap
• Help to clarify customers’ product requirements and provide input into the development SOW
• Support technical conversations with the customers for product questions and issues post-win - act as a liaison to the internal development teams
• Keep current with technical directions of our key strategic partners, such as Intel, Microsemi, Broadcom, Microsoft, VMware, WDC and Samsung
• Participate in standards committees and industry groups as appropriate.
• Prepare and present technical presentations and product demonstrations to customers, industry groups, trade shows, etc
• Maintain current and advise customers on industry trends, future technologies and market opportunities

Knowledge/Skills/Competencies

• Communicate professionally and consultatively in written responses to emails, presentations, RFPs and reports
• Organized and analytical, and able to overcome sales challenges through creative and collaborative approaches
• A self-motivated individual capable of working with a minimum of supervision in a dynamic team environment
• Excellent interpersonal skills: be able to communicate effectively with members of other teams, departments and customers as a high degree of liaison is required to be successful

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
• Overnight travel within North America will be required – estimate 25 - 40% depending on work location

Typical Experience

• 7-10 years of technology related engineering/marketing and business development experience. 5+ years of direct experience in sales preferred
• Experience with storage systems, topologies, applications, challenges and advantages, as well as experience with enterprise database, virtualization or server technologies and applications
• Proven hands-on experience with Linux, Windows, SAN and networking technologies
• Experience and familiarity with flash-based storage technologies is a must
• Experience with AI / ML applications in both enterprise and edge deployments is a plus Experience with standards, organizations and consortiums of relevant technologies is a plus

Typical Education

• Bachelor’s Degree in Electrical Engineering, Computer Science or a related field

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.