Sr. Software Sustaining Engineer

General Overview

Functional Area:  Engineering        
Career Stream:  Design - Software Engineering
IC/MGR:  Individual Contributor        
Direct/Indirect Indicator:  Indirect

Summary

The Lead Engineer, Software develops, debugs, tests, deploys and supports code to be deployed on network switch products. They write, debug, maintain, and test software in various common languages and for software at various levels in the hierarchy (from Firmware to Application). Software creation follows an agreed to development process (such as Agile, Scrum, etc.) and complies with the product life cycle development (phase/gate deliverables). 

The Lead Engineer, Software works in cross functional teams with other designers, customers, manufacturing engineering and project leadership to ensure robust and high quality product development. Enhance designs with feedback from reviews in areas such as manufacturing, test, supply chain, reliability, industrial design and simulations. May also work on solutions individually.

Acts as the primary technical contact with the customer or partner. Draws on thorough knowledge of systems architecture and hardware and software knowledge to identify root cause and proposes solutions. Coordinates with the multi-functional team to create the solution and ensures the solution resolves customer reported issues. 

Detailed Description

Performs tasks such as, but not limited to, the following:

• In-depth knowledge and understanding of the software design process 
• Ability to gather, analyze, evaluate, diagnose and troubleshoot bugs
• Strong knowledge of C, C++, Python programming languages
• Strong knowledge of Linux, especially device drivers
• Strong knowledge of BIOS, BSP, ONIE, Diagnostics, ONL
• Strong experience in using tools such as JIRA, Git, VM, CI/CD flows
• Good understanding of OpenBMC is highly desirable
• Good understanding of datacenter switch hardware architecture and concepts
• Ability to simultaneously manage several projects and coordinate multiple, changing priorities
• Ability to effectively communicate in English (both verbal and written) with a wide variety of internal and external stakeholders
• Ability to generate technical reports and documents
• Self-starter and ability to work with minimal supervision is highly desired

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. 
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel may be required.

Typical Experience

• Atleast 8 years experience in relevant industry and technology areas

Typical Education

Bachelor degree in computer science is required. Masters degree is preferred. 

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.