Technical Lead, IT Infrastructure

Summary

This role is primarily responsible for the advanced technical expertise, hands-on administration, and continuous improvement of Celestica's global collaboration environment. This selected person will act as the senior individual contributor for administering the Google Workspace solutions (including Google Mobile Device Management) and other productivity tools. This role requires deep technical expertise in both Google Cloud and Azure Cloud administration to support integrated hybrid environments. This individual will also actively participate in coordinating with external vendors and internal IT teams to ensure that collaboration infrastructure monitoring and automation requirements are met and exceeded.

Detailed Description

• Collaboration Administration: Serves as the primary Subject Matter Expert (SME) and hands-on administrator for Google Workspace and related collaboration tools, ensuring security, compliance, and optimal configuration.
• Cloud Administration: Executes administration and support tasks for Google Cloud Platform (GCP) and Microsoft Azure environments, focusing on securing and efficiently operating the cloud infrastructure components relevant to collaboration services.
• ITIL Execution: Executes daily Incident, Problem, and Change Management processes for collaboration services in adherence to the ITIL framework to minimize business disruption.
• Automation & Monitoring: Develops, scripts, and implements automation solutions to drive efficiency and reduce manual operational effort, and actively maintains the infrastructure monitoring strategy for collaboration tools.
• Technical Project Execution: Contributes to and executes technical project plans for complex collaboration and cloud migration projects, focusing on delivering high-quality technical implementation.
• Technical Evaluation: Provides in-depth technical analysis and performs proof-of-concept testing for new collaboration technologies and SaaS tools, ensuring alignment with technical requirements.
• Architecture Support: Contributes to the technical maintenance and governance of the collaboration architecture landscape and roadmap, focusing on practical implementation details.
• Risk Identification: Proactively identifies and reports technical risks within the collaboration environment and assists in developing practical risk mitigation strategies.
• Mentorship & Training: Provides technical mentorship to junior team members; develops and delivers technical training/documentation to support the adoption and operational use of collaboration tools.
• Communication: Clearly communicates technical updates, operational status, and process adherence to the team and stakeholders.

Knowledge/Skills/Competencies

• Collaboration Platforms: Deep expertise in architecting and managing Google Workspace and other enterprise collaboration solutions.
• Cloud Platforms: Strong administration skills for Google Cloud Platform and Microsoft Azure.
• ITIL Framework: Strong practical knowledge of Incident, Problem, and Change management.
• Automation & Monitoring: Strong background in scripting (Python, PowerShell, Apps Script), automation tools, and enterprise monitoring solutions.
• Project Management: A good understanding of project management and developing technical project plans.
• Product Selection: A good understanding of product selection processes and technical evaluation
• IT Security Best Practices.
• Communication: Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to clearly articulate technical issues and solutions.
• Problem Solving: Strong analytical and problem-solving skills, with a focus on root cause analysis.
• Autonomy: High level of self-motivation, ability to work independently, and drive technical tasks to completion.
• Organized and able to meet deadlines.

Salary

The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range: $109,000-$159,000 CAD/year

Typical Experience

• 7+ years previous experience in a similar technical role/industry
• Extensive hands-on experience as a Google Workspace Administrator and Collaboration Tools Administrator.
• Proven hands-on experience in Google Cloud (GCP) and Azure Cloud administration.
• Strong practical knowledge of ITIL processes (Incident, Problem, Change).
• Demonstrated background in IT Infrastructure automation and monitoring.

Typical Education

Bachelor degree in Computer Science or related fields

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.