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Quality Technical Support

Date: Jul 20, 2019

Location: Tucson, US

Company: Celestica International Inc.

Req ID: 43099 
Region: Americas 
Country: USA 
State/Province: Tucson 
City:  Tucson 


Celestica Tucson, AZ performs design, manufacturing, test, upgrade, and repair of electronic products used in commercial aviation, general aviation, and military applications. This site specializes in electric power generating systems, electronic engine controls & sensors, and cabin pressure control systems.



The Quality Technician provides and/or generates quality reports, product assembly documentation, process documentation, and development and auditing of quality process and systems.


Responsibilities include:

Implementation, maintenance, training and improvement of a Quality system(s) and processes that ensure the correct documentation/information/instructions are available for use and that changes are implemented in a timely manner.  Works closely with users of these system(s) and processes to better understand their needs and drive improvement to enable users to be more effective and efficient at their functions.

  • Standardizes internal documentation/information format and hierarchy.
  • Ensures that proper revision of internal documentation/information is accessible and utilized.
  • In-depth knowledge of quality metrics, ISO standards, and processes.
  • Sustains and supports engineering activities
  • Ensures timely, accurate implementation of changes (initiated both externally and internally).
  • Archives documents/information to maintain history/traceability.
  • Disposition to cover other quality duties / tasks as needed.
  • Supports on Health and Safety for the department
  • May also be responsible for quality benchmarking and testing, working to identify areas for improvement, developing/modifying programs that measure the quality of product, processes, and services and drive corrective actions/quality improvement efforts.
  • Develops quality metrics and goals to drive quality improvement efforts.
  • Distributes reports that track defects as product is assembled and tested through the plant and defect information about products that have failed at a customer site.



  • Strong knowledge of “state-of-the-art” documentation and quality systems.
  • knowledge of quality metrics, ISO standards, and processes; Such as AS9001, ISO 9001 or ISO/TS 16949
  • Knowledge of software and its uses in generating reports, capturing data, and presenting data in an understandable format.
  • Must be able to define quality concepts and quality processes, including Six Sigma basics such as design of experiments (DoE), and cost of quality. Must be able to apply quality tools, including continuous improvement techniques, problem solving, and lean concepts. Must be able to interpret information and data.
  • Must be familiar with statistical terminology and techniques. Must be able to collect data for specific techniques. Must be able to interpret control chart results, process capability, and specification limits.
  • Must know which measurement and test equipment (M&TE) tools are appropriate for various applications and how to assess tool accuracy and precision. Must understand the concept of calibration standards hierarchy and traceability for M&TE.
  • Must be able to read and interpret blueprints (drawings), including geometric dimensioning and tolerance (GD&T).
  • Must be familiar with reading and creating AS9102 First Article Inspection Reports (FAIRs) in NetInspect.
  • Must understand and apply basic inspection concepts, techniques, and processes.
  • Must be able to understand sampling characteristics, types, and selecting samples from lots.
  • Must be able to identify and segregate nonconforming material and be familiar with the material review process.
  • Must be able to understand, apply, and communicate various quality audit types and their components, tools, and techniques.
  • Must understand risk assessment and mitigation. Must be able to apply the elements of corrective and preventive actions, such as root cause analysis, failure mode and effects analysis (FMEA), and the control of nonconforming material.
  • Ability to effectively communicate with a wide variety of internal customers.
  • Ability to use some or all of the following PC applications: Word, Excel, Powerpoint.


Physical Demands:    

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
  • Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
  • Above demands are carried out within the local existing Health and Safety guidelines.



2 – 4 relevant experience.



Additional courses after high school, or an equivalent combination of education and experience.

Bachelor’s degree in related field preferred.



Equal Employment Opportunity: Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. 

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines

Nearest Major Market: Tucson

Job Segment: Technical Support, Engineer, Inspector, Testing, Technology, Quality, Engineering