11 - Senior Manager, IT Solutions

General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Solutions (SOLN)
Role:  Senior Manager (SMR)
Job Title: Senior Manager, IT Solutions 
Job Code:  SMG-ITM-SOLN
Job Level:  Band 11
Direct/Indirect Indicator:  Indirect

Summary

Provides expert business, process and technical skills and knowledge to teams that are responsible for assessing, designing, delivering and supporting IT solutions to clients and customers.  The Senior Manager, IT Solutions will also have the experience and responsibility to ensure that solution team members that are external to IT or even Celestica will also provide quality input and deliverables in a way that meets Celestica's overall goals and requirements, and will need to manage relationships and negotiate and resolve conflict when necessary.  The Senior Manager, IT Solutions will be responsible to ensure that any missed items are identified and escalated to leadership and stakeholders (internal & external) and develop resolutions or corrective action plans. The Senior Manager, IT Solutions will be responsible to establish goals, objectives and strategy in their areas of expertise, and leverage their knowledge and experience to move solution delivery and support teams to meet targets.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Engage with senior stakeholders including IT/Business Partners as well as external/internal communities for opportunities and or alignment of solution strategy
• Provide solution architecture as well as guidance in the selected area of responsibility (e.g. Shop floor, IT, SCM, Ops, etc.)
• Provide direction and guidance in IT Process (e.g. Operating Model, Governance, System Development Life Cycle)
• Oversee and support team in providing guidance on relevant technologies and concepts (e.g. Azure, Cloud Tech, .NET, SAP/ABAP, etc.)
• Oversee technical execution of solutions including requirements gathering, blueprinting, development and deployment
• Manage and motivate a team of permanent and contractor staff, performing tasks including onboarding, off boarding, training, workload assignment, targets, career development, etc.

Knowledge/Skills/Competencies

• Expert knowledge & experience in IT process (e.g. operating model, governance, IT delivery lifecycle)
• Expert knowledge & experience in select business processes (e.g. Shop floor, IT, SCM, Ops, etc.) 
• Strong knowledge & experience in relevant technologies and concepts (e.g. SAP, xAAS, .NET, Azure, etc.)
• Strong ability to make or guide decisions, and drive team actions in accordance with strategy.
• Strong problem solving & analytic skillset, with an ability to innovate.
• Strong relationship management and negotiations skills. 
• Strong knowledge & experience in Agile and Waterfall development/project methodologies 
• Strong knowledge of Celestica IT architecture strategies
• Strong leadership and teamwork skills, ability to motivate a team to work toward a common goal
• Strong Project Management & Planning skills.
• Strong interpersonal and human resource management skills.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 11 to 14 years of relevant experience.

Typical Education

• Bachelor's Degree or consideration of an equivalent combination of education and experience.  CISSP, CISA certification(s) a plus

• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.