Electrical Design Technical Support 1

General Overview

Functional Area:  Engineering (ENG)
Career Stream:  Operations Engineering (OPE)
Role:  Technical Support 2 (TS2)
Job Title:  Electrical Design Technical Support 1
Job Code:  EDS2-ENG-TSU
Job Level:  Level 05
Direct/Indirect Indicator:  Indirect 

Summary

Knowledge/Skills/Competencies

Required Knowledge

This is what they need to understand "in theory" to be successful:

• Schematic Literacy: Ability to read complex electrical schematics and map them to physical PCB layouts.

• Component Recognition: Deep knowledge of electronic components (resistors, capacitors, ICs, MOSFETs) and their packages (0201, BGA, QFN).

• ESD Protocols: Strict understanding of Electrostatic Discharge (ESD) safety to prevent damaging sensitive prototypes.

• Basic Circuit Theory: Understanding of Ohm’s Law and signal integrity to identify why a circuit might not be performing as expected.

  Technical Skills:

  • Micro-Soldering: Expertise in soldering under a microscope, specifically for tiny SMT components and fine-pitch ICs.

  • Measurement Tools: Proficiency with Digital Multimeters (DMM), Oscilloscopes, Spectrum Analyzers, and DC Power Supplies.

  • Firmware Flashing: Ability to use debug probes (J-Link, ST-Link) to flash initial bootloaders or firmware onto the hardware.

  • Troubleshooting: The "detective" skill—using a logical process to find out why a board isn't turning on or communicating.

  Soft Skills:

  • Attention to Detail: Prototypes are expensive; one wrong connection can destroy a board.

  • Communication: The ability to explain a technical failure to a Design Engineer clearly.

Detailed Description

To provide hands-on technical support during the transition from design to physical prototype, ensuring that hardware is assembled, powered on safely, and validated against design specifications.

• Initial Power-On: Execute "smoke tests" and initial power-up sequences to ensure the board doesn't short-circuit.

• Hardware Validation: Use lab equipment to verify voltage rails, clock signals, and communication protocols (I2C, SPI, UART).

• Documentation: Maintain detailed logs of hardware bugs, "blue wire" fixes (manual jumps), and assembly issues to feed back to the design engineers

• Test Fixture Setup: Build or assemble basic test jigs and cables needed for functional testing.

Physical Demands

Typical Experience

• 1- 3 years of experiences in technical support with electrical or electronics manufacturer

Typical Education

• Diploma or Bachelor's degree in Electrical, Electronics Engineer or related field

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.